Book your Franklin DMV appointment online through the Tennessee Department of Revenue website or by phone

The Franklin Driver Services Center, located at 1313 Murfreesboro Road, handles driver licenses, renewals, and ID cards for Williamson County residents. You can reserve a time slot online at tn.gov/revenue/driver-services or call the location directly at (615) 790-5600. Online booking is faster — you pick your date and time when ready — while phone appointments may have a wait to reach someone.

Tennessee's appointment system lets you choose from available slots up to 30 days ahead. If you book online, you'll receive a confirmation number by email. Write it down or take a screenshot; you'll need it when you arrive. Walk-ins are accepted but typically wait longer, especially on Mondays and Fridays.

The Franklin center is open Monday through Friday, 8 a.m. to 4:30 p.m., and closed on state holidays. If the Franklin location is fully booked, you can book at another Williamson County location or a nearby center in Davidson or Rutherford County instead.

Key Takeaways

  • Book online at tn.gov/revenue/driver-services or call (615) 790-5600 to reserve a time at the Franklin Driver Services Center on Murfreesboro Road.
  • Online appointments show available slots up to 30 days out and give you a confirmation number when ready.
  • Bring your confirmation number, proof of residency, and any documents required for your specific transaction (renewal, new license, ID card).
  • The center operates Monday through Friday, 8 a.m. to 4:30 p.m., and does not take appointments on state holidays.
  • If Franklin is booked, you can reserve a slot at other Williamson County locations or nearby centers without losing your place in line.

What documents to bring to your Franklin DMV appointment

The documents you need depend on whether you're renewing, getting a new license, or obtaining an ID card. For any transaction, bring a valid form of identification and proof of Tennessee residency — a utility bill, lease, or bank statement dated within the last 60 days works.

For a driver license renewal, bring your current license and proof of residency. If your license has been expired for more than three years, you may need to take a written test. For a new driver license, bring your Social Security card (or a document showing your number), proof of residency, and proof of your legal name — a birth certificate or marriage certificate if your name has changed.

For a Real ID compliant license or ID card, bring the same documents as a new license plus one additional document proving your address. Real ID is required for domestic air travel and federal building entry as of May 2025, though standard licenses remain valid for driving.

If you're renewing online through the state website before your appointment, you'll skip some steps at the center. Check the renewal requirements on tn.gov/revenue before you book to see if your situation qualifies for online renewal.

How to renew your license before your appointment

Tennessee lets you renew your driver license online if you meet certain conditions: your license must not be expired, suspended, or revoked; you must have no medical restrictions; and you must not need to update your address or name. If you may have access to, you can renew at tn.gov/revenue/driver-services without visiting the center.

Online renewal costs less than in-person renewal and takes about 10 minutes. You'll need your current license number, the last four digits of your Social Security number, and a payment method. Your new license arrives by mail in 7 to 10 business days.

If you don't meet the online requirements — for example, if your license is expired or you need to change your address — you must visit the center in person. In that case, book your Franklin appointment first, then bring the documents listed above.

What to expect when you arrive at the Franklin center

Arrive 10 minutes early with your confirmation number, ID, and required documents. Check in at the front desk and wait for your number to be called. Most transactions take 15 to 20 minutes once you're called, though complex cases (like a first-time license with a vision test) may take longer.

You'll have your photo taken, answer questions about your address and medical history, and pay the fee. Fees vary: a standard driver license renewal is $27.50, a new license is $32.50, and a Real ID license is $37.50. The center accepts cash, debit, and credit cards.

If you pass all requirements, you'll receive a temporary paper license valid for 45 days while your permanent license is mailed to you. Your permanent license arrives in 7 to 10 business days. If you fail a vision or written test, staff will tell you what to do next and may reschedule you for a later attempt.

If your appointment time doesn't work or you need to cancel

You can cancel or reschedule your appointment through the same online system where you booked it. Log in with your confirmation number and change your date and time. Cancellations made at least 24 hours before your appointment don't carry a penalty.

If you cancel within 24 hours of your appointment, you may lose your slot and have to wait for the next available opening. If you miss your appointment without canceling, you'll need to book a new one.

If the Franklin center is too crowded or you can't reach it, you can reschedule at a different Williamson County location or a nearby center in Nashville or Murfreesboro. The online system shows all available slots across the region.

Frequently Asked Questions

Can I walk in without an appointment at the Franklin DMV?

Yes, walk-ins are accepted, but you will wait longer than people with appointments. Waits are typically 30 minutes to an hour, longer on Mondays and Fridays. Booking ahead saves time.

What if I don't have a confirmation number when I arrive?

Bring your ID and the phone number or email you used to book. Staff can look up your appointment in the system. Having the confirmation number speeds up check-in, so write it down or take a screenshot when you book online.

How long does it take to get my new license after my appointment?

You receive a temporary paper license at the center valid for 45 days. Your permanent license is mailed to your address on file and arrives in 7 to 10 business days. If it doesn't arrive within two weeks, call the Franklin center to check the status.

Do I need a Real ID to renew my license in Franklin?

No, a standard driver license is still valid for driving. Real ID is required only for domestic air travel and federal building entry starting May 2025. You can choose standard or Real ID when you renew; Real ID costs $10 more.

What if I fail my vision test at the appointment?

You can retake the vision test when ready or reschedule for another day. If you fail twice, you may need to see an eye doctor and bring a vision report. Staff will explain your options before you leave.