How to reschedule your Connecticut DMV appointment
You can reschedule your Connecticut DMV appointment online through the DMV's appointment system, by phone, or in person at a branch office. The fastest method is online at ct.dmvconnect.com, where you can pick a new date and time without waiting on hold. If you need to reschedule by phone, call the DMV at 860-263-5700 during business hours. You must reschedule before your original appointment date — you cannot reschedule after you miss it.
Connecticut allows you to reschedule without penalty as long as you do it in advance. If you miss your appointment without rescheduling, you will need to book a new one from scratch, and you may lose your place in the queue depending on how busy your local branch is.
Key Takeaways
- The online system at ct.dmvconnect.com is the fastest way to reschedule and shows available times when ready.
- You can also reschedule by calling 860-263-5700 during DMV business hours, though wait times vary by time of day.
- Rescheduling must happen before your original appointment date; missing an appointment and then rescheduling counts as a new booking.
- You will need your confirmation number or driver's license number to reschedule through any method.
Rescheduling online through ct.dmvconnect.com
The DMV's online appointment portal is open 24 hours and is the most direct way to change your date and time. Go to ct.dmvconnect.com, log in with your confirmation number and last name, or create an account if you do not have one. Once logged in, you will see your current appointment listed with an option to reschedule or cancel.
Click the reschedule button and the system will show you available time slots at your selected branch office. Connecticut DMV branches have different availability depending on the day and time, so you may see more options if you are flexible about when you go. Once you pick a new slot, the system will send you a confirmation email with your new appointment details. Save this email or print it — you will need the confirmation number when you arrive.
Rescheduling by phone
If you prefer to reschedule by phone, call the DMV at 860-263-5700. Have your confirmation number ready, or your driver's license number if you do not have the confirmation. The person on the phone will pull up your appointment and offer you available times at your chosen branch.
Phone lines are typically less busy in the early morning (before 9 a.m.) and mid-afternoon (after 2 p.m.). If you call during lunch or right after the DMV opens, you may wait longer. The DMV is open Monday through Friday, 8:30 a.m. to 4:30 p.m., and Saturday 8:30 a.m. to 12:30 p.m. at select locations.
Rescheduling in person at a DMV branch
You can walk into any Connecticut DMV branch and ask to reschedule your appointment at the front desk. Bring your confirmation number or driver's license. A staff member will check availability and book you for a new time on the spot. This method works if you are already near a branch office, but it is not faster than calling or using the online system if you have to make a special trip.
If you are at a branch for another reason — renewing your registration, for example — you can reschedule while you are there without any extra steps.
What to do if you cannot find an available time
If the times shown are all too far away or inconvenient, you have a few options. First, try searching for a different branch office — some locations have more availability than others. The DMV's online system lets you pick which branch you want to visit, so you can check multiple locations to see which has the soonest opening.
If no times work for you in the near future, you can cancel your current appointment and rebook later when your schedule is clearer. Canceling does not penalize you; you straightforward lose your spot and will need to book again when you are ready. Some people find that checking the online system late at night or early in the morning turns up cancellations from other people, so you can try refreshing at different times if you are looking for a specific date.
What information you need to reschedule
To reschedule through any method, you will need one of the following: your appointment confirmation number (from your confirmation email), your driver's license number, or your state ID number. If you have your confirmation email, that is the easiest — just pull up the confirmation number and have it ready.
If you have lost your confirmation number, your driver's license number works just as well. The DMV system will find your appointment using either piece of information. You do not need to bring any documents to reschedule — that only happens when you actually go to your appointment.
What happens after you reschedule
Once you reschedule, your old appointment is canceled and your new one takes its place. You will receive a confirmation email with your new date, time, and branch location. Check this email carefully to make sure the details are correct — if something is wrong, you can reschedule again when ready.
Arrive at your new appointment at least 10 minutes early and bring all the documents the DMV told you to bring when you first booked. The documents you need depend on what you are doing — renewing a license, getting a learner's permit, or taking a road test all require different paperwork. If you are unsure what to bring, call 860-263-5700 or check the DMV website for your specific transaction type.
Frequently Asked Questions
Can I reschedule if my appointment is tomorrow?
Yes, you can reschedule up until your appointment time. If you reschedule the day before or the morning of, you may have fewer time slots to choose from, especially at popular branch locations. The online system will show you only the times that are actually open, so you will know right away if there are any options available.
What if I miss my appointment and did not reschedule?
If you miss your appointment without rescheduling in advance, you will need to book a completely new appointment through ct.dmvconnect.com or by calling 860-263-5700. You do not get to keep your old spot — you go to the back of the queue. There is no penalty fee, but you will have to wait for the next available opening.
Do I need to reschedule if I want to change which branch I go to?
Yes, you will need to reschedule because each branch has its own appointment calendar. When you reschedule online or by phone, you can select a different branch office, and the system will show you available times at that location. You cannot straightforward show up at a different branch with your original confirmation number.
How far in advance can I reschedule?
You can reschedule your appointment at any time before your scheduled date and time. There is no rule about how far ahead you must reschedule. If you know weeks in advance that you need a different time, you can change it when ready.
Will rescheduling cost me anything?
No, rescheduling your appointment is free. You only pay fees when you actually complete your DMV transaction — getting a license, renewing registration, or taking a test. Rescheduling itself has no cost.