Where the Andover office is and what it handles

The Andover Driver License Office is located in Andover, Massachusetts, and issues driver licenses, learner's permits, and ID cards for the state. This is a full-service office, meaning you can walk in to take your written test, road test, or renew an existing license — you don't have to travel to another location for different services.

Massachusetts residents use this office for initial license testing, license renewals, replacements, and address changes. If you're a new driver working toward your license, you'll likely visit this office at least twice: once for your written test after you've studied for your learner's permit, and again for your road test once you've met the supervised driving requirements.

Key Takeaways

  • The Andover office handles written tests, road tests, license renewals, and ID card services all in one location.
  • You must bring specific documents — your learner's permit or current license, proof of residency, and proof of Social Security number — or your appointment will be cancelled.
  • Road test appointments fill up weeks in advance, so you should schedule as soon as you're may be able to access rather than waiting until you feel completely ready.
  • Hours and wait times vary by day and season, so calling ahead or checking the Massachusetts RMV website before you go saves time.

Documents you need to bring

Massachusetts requires specific documents at every visit, and the office will turn you away if you don't have them. Bring your learner's permit or current driver license, a proof of residency (utility bill, lease, or mortgage statement dated within 60 days), and proof of your Social Security number (Social Security card, W-2, or tax return).

If you're renewing or replacing a license, bring the same documents plus your current license if you still have it. If you're taking a road test, bring your learner's permit, proof of residency, and proof of Social Security number — and bring someone who holds a valid license to sit in the car with you during the test.

Original documents or certified copies work; photocopies do not. If your name has changed since your documents were issued, bring a marriage certificate, divorce decree, or court order showing the change.

How to schedule an appointment

You can schedule appointments online through the Massachusetts RMV website or by calling the Andover office directly. Online scheduling is usually faster and lets you pick a specific date and time. Phone appointments require you to speak with staff, but they can answer questions about what documents you need before you book.

Road test slots book up quickly — sometimes weeks in advance — so schedule as soon as you meet the requirements for your license class. Written test appointments are usually easier to find, but calling ahead to confirm availability is still a good idea.

If you need to cancel or reschedule, do it through the same system where you booked. Cancelling online is when ready; by phone, staff will process the change while you wait.

What happens during your visit

For a written test, you'll check in at the front desk, show your documents, and be directed to a testing station. The test is on a computer and takes about 20 to 30 minutes. You'll answer questions about road signs, right-of-way, and safe driving. You need to pass with a score of at least 78 percent. If you pass, you'll walk out with your learner's permit the same day.

For a road test, check in with your supervising driver, show your documents, and wait to be called. The examiner will ask you to perform basic driving tasks — parallel parking, three-point turns, lane changes, and normal driving on local roads. The test usually lasts 15 to 20 minutes. You'll get your results before you leave, and if you pass, you can explore for your license when ready.

For renewals and replacements, you'll check in, have your photo taken, pay the fee, and receive your new card on the spot or by mail depending on the service.

Hours, wait times, and what to expect on busy days

The Andover office is open Monday through Friday during standard business hours, though exact times vary. Check the Massachusetts RMV website or call ahead for the current schedule, as hours sometimes change for holidays or staffing.

Wait times depend on the day and time you visit. Early mornings and mid-week visits (Tuesday through Thursday) are usually shorter. Mondays and Fridays tend to be busier. If you have an appointment, you'll typically be seen within 15 to 30 minutes of your scheduled time, though unexpected delays can happen.

Bring something to do — a phone, book, or headphones — in case the wait is longer than expected. The office has limited seating, so arriving a few minutes early is better than arriving late.

Fees and payment methods

Fees vary depending on what service you need. A learner's permit costs one amount, a road test another, and a license renewal a third. The Massachusetts RMV website lists current fees for each service. The Andover office accepts cash, debit cards, and credit cards — confirm which payment methods they take when you call to schedule.

If you fail your road test, you'll pay a fee to reschedule. You don't pay again if you pass on a later attempt.

If something goes wrong or you need to reschedule

If you arrive and realize you forgot a document, tell the staff when ready. Some offices can verify documents by phone or accept alternatives on the spot, but don't count on it — it's better to go home and come back with what you need than to waste a trip.

If you fail your written or road test, you can reschedule right away. There's no waiting period between attempts in Massachusetts, though you do pay a fee each time you test. Ask the staff how to schedule your next attempt before you leave.

If you have questions about your license type, testing rules, or document requirements before your visit, call the office or check the Massachusetts RMV website. Staff can often answer questions by phone and save you a trip.

Frequently Asked Questions

Can I take my road test in a car that isn't registered to me?

Yes. The car must be insured, have valid registration, and be in safe working condition, but it doesn't have to be registered in your name. Many new drivers use a parent's or friend's car. Make sure the supervising driver has a valid license and knows the local roads.

What if I fail my written test — can I retake it the same day?

No. You must wait at least one day before retesting. Schedule your next attempt through the same system, and plan to return within a few days while the material is fresh in your mind.

Do I need an appointment or can I just walk in?

Appointments are strongly recommended and are the fastest way to be seen. Walk-ins are sometimes accepted, but you may wait much longer or be turned away if the office is full. Always call ahead if you don't have an appointment.

What if my road test examiner says I failed — can I ask why?

Yes. The examiner will explain what you did wrong and what you need to practice before your next attempt. Take notes so you know what to focus on during your supervised driving hours.

How long does it take to get a new license card after I pass my road test?

If you pass, you can receive a temporary paper license the same day and a plastic card by mail within one to two weeks. Ask the staff which option they're offering when you finish your test.