Where the Colorado Springs office is and what it handles

The Colorado Springs Driver License Office is located at 3675 North Academy Boulevard, Colorado Springs, CO 80917. This is one of Colorado's full-service locations, meaning you can handle most driver license transactions here: getting your first license, renewing an expiring one, replacing a lost or damaged license, changing your address, and taking your written or road test.

The office serves El Paso County and the surrounding area. If you live in or near Colorado Springs, this is your main stop for in-person license work. You cannot walk in without an appointment — Colorado's driver license offices require you to book a time slot before you arrive.

Hours and how to book an appointment

The Colorado Springs office is open Monday through Friday, 8:00 a.m. to 4:30 p.m., with a one-hour lunch break from 12:00 p.m. to 1:00 p.m. It is closed on weekends and state holidays. These hours can shift during holidays or maintenance, so check the Colorado Department of Revenue website before you go.

To book your appointment, visit the Colorado Department of Revenue's online scheduling system. You will select the Colorado Springs location, choose the service you need, and pick an available time slot. The system shows you what documents you will need before you book, which saves a trip if you are missing something. You can also call the office directly at (719) 251-2000 to ask questions or request an appointment by phone if you have trouble with the online system.

Appointments typically fill up several weeks in advance, especially in spring and summer. If the dates you want are full, check back in a few days — cancellations happen regularly and new slots open up.

Key Takeaways

  • The Colorado Springs office is at 3675 North Academy Boulevard and requires an appointment; you cannot walk in without one.
  • Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with a lunch break from noon to 1:00 p.m.
  • Book your appointment online through the Colorado Department of Revenue website or by calling (719) 251-2000.
  • Bring your Social Security number, proof of identity, proof of residency, and any documents specific to your transaction (such as your current license or a medical certificate).
  • Appointments fill weeks in advance, so book as early as possible and check back for cancellations if your preferred dates are full.

What documents to bring

Colorado requires different documents depending on what you are doing. For any transaction, bring your Social Security number (written down or memorized), a valid photo ID, and proof of your current Colorado address. Proof of address can be a utility bill, lease, mortgage statement, or bank statement dated within the last 60 days.

If you are getting your first license or a real ID, bring your birth certificate or passport, your Social Security card, and two proofs of address. If you are renewing or replacing your license, bring your current license (or a report of loss if it was stolen). If you are taking a road test, bring your permit, proof of insurance, and the vehicle you will be tested in — it must be registered and insured in Colorado.

The online appointment system shows you exactly which documents you need for your specific transaction before you book. Take a screenshot or write down the list so you do not forget anything on the day of your appointment.

Road tests and written tests at this location

The Colorado Springs office administers both written tests (for your permit) and road tests (for your license). Written tests are offered throughout the day on weekdays. Road tests are also available on weekdays and typically take 30 to 45 minutes.

For a written test, bring your Social Security number and a valid photo ID. You will answer 25 questions on Colorado traffic laws, road signs, and safe driving. You need 20 correct answers to pass. The test is offered in English and Spanish.

For a road test, bring your permit, proof of insurance, and your vehicle. The examiner will check that your car has working brakes, lights, wipers, and mirrors, then take you on a 15- to 20-minute drive through Colorado Springs. You will be tested on basic driving skills like parking, turning, and following traffic laws. You can take the road test up to three times; if you fail, you can schedule another attempt at your next appointment.

Real ID and standard license options

Colorado offers two types of driver licenses: a standard license and a Real ID. A Real ID has a gold star in the upper right corner and meets federal requirements for boarding domestic flights and entering federal buildings. A standard license does not have the star and cannot be used for these purposes after May 7, 2025.

If you are getting a new license or renewing, you can choose which type you want. Real ID requires one extra document (a birth certificate or passport) but is otherwise the same process. Most people choose Real ID to avoid needing a passport for flights. Both licenses cost the same and last five years.

What to expect on the day of your appointment

Arrive 10 to 15 minutes early with all your documents. Check in at the front desk and have your paperwork ready. A staff member will review your documents, take your photo, and collect any fees. If you are taking a test, you will be called to a testing area. If you are renewing or replacing your license, your new one will be mailed to your address within 7 to 10 business days.

The entire process usually takes 30 to 45 minutes if you are just renewing or replacing your license. Road tests take longer because of the driving portion. If documents are missing or incomplete, staff will tell you what you need and may be able to reschedule you for another appointment rather than turn you away.

Frequently Asked Questions

Can I renew my license online instead of going to the office?

Colorado allows online renewal for some licenses, but only if your license is not expired and you do not need to change your address or photo. Check the Colorado Department of Revenue website to see if you are may be able to access. If you are not, you must visit the office in person.

What if I fail my road test?

You can take the road test again, but you must schedule a new appointment. There is no waiting period between attempts in Colorado. You will pay the test fee again for each attempt. Most people pass on their second or third try.

How long does it take to get my license after my appointment?

Your new license is mailed to your address within 7 to 10 business days. You will receive a temporary paper license at your appointment that you can use while you wait for the plastic card to arrive.

Do I need an appointment if I am just asking questions?

Yes, Colorado requires appointments for all in-person visits. If you have quick questions, call (719) 251-2000 instead. Staff can often answer questions over the phone without you needing to visit.

What if I cannot make my appointment?

Cancel through the online scheduling system or call (719) 251-2000 as soon as you know. This frees up your time slot for someone else and lets you rebook for a date that works better.