Where the Carrollton Driver License Office Is Located

The Texas Department of Public Safety operates a driver license office in Carrollton at 1313 E. Hebron Parkway, Carrollton, TX 75010. This office handles written tests, road tests, license renewals, replacements, and address changes for residents in the Carrollton area and surrounding Dallas County communities.

The office is accessible by car and has on-site parking. If you are using public transportation, check the DART (Dallas Area Rapid Transit) website for bus routes that serve this location, as service varies by time of day and season.

Key Takeaways

  • The Carrollton office is located at 1313 E. Hebron Parkway and handles all standard driver license services including written and road tests.
  • Hours change seasonally and by day of the week, so check the Texas DPS website or call ahead before you go.
  • You will need to bring specific documents depending on whether you are testing for the first time, renewing, or replacing a license.
  • Road test appointments often have wait times of several weeks, so schedule as soon as you are ready rather than waiting until your important date.
  • The office closes for state holidays, which can shift your testing timeline if you are working toward a important date.

Current Hours and How to Confirm Them

The Carrollton office keeps different hours on different days of the week. Hours also shift between summer and winter schedules. Rather than listing hours here that may have changed since this guide was written, visit the Texas Department of Public Safety website and search for the Carrollton location, or call the office directly at the number listed there.

When you call, ask whether the office is currently accepting walk-ins or if you need an appointment. Some offices have moved to appointment-only service, while others accept both. Knowing this before you arrive saves you a wasted trip.

The office is closed on state holidays including New Year's Day, Independence Day, Thanksgiving, and Christmas. If your license expires on or near a holiday, plan to visit earlier in the week.

What Documents to Bring for a Written Test

If you are taking your written test for a learner permit or your first license, bring your original birth certificate or passport, a Social Security card, and proof of Texas residency (a utility bill, lease, or bank statement dated within the last 30 days works). You will also need to bring a completed DL-44 form, which you can fill out at home or at the office.

Bring two forms of ID if you have them. If you do not have a Social Security card, bring a letter from the Social Security Administration instead. The office staff can tell you what counts as proof of residency if you are unsure whether your document will work.

What Documents to Bring for a Road Test

For your road test, bring your learner permit, your vehicle registration, and proof of insurance. The vehicle you test in must be registered and insured in someone's name — it does not have to be yours, but the registration and insurance must match the vehicle you are driving.

Bring your Social Security card or a letter from Social Security as well. The examiner will check your identity before the test begins. Make sure your vehicle has working headlights, brake lights, turn signals, wipers, and mirrors, and that the horn works. A vehicle that fails safety inspection will not be tested.

How to Schedule a Road Test Appointment

Road test appointments in the Dallas area often have wait times of four to eight weeks, depending on the season and how many people are testing. You can schedule online through the Texas DPS website or by phone. Online scheduling is usually faster because you can see available dates when ready.

Schedule as soon as you pass your written test rather than waiting until you feel completely ready. If you need to reschedule, you can usually do so online up to 24 hours before your appointment. Cancelling and rescheduling does not count against you, so if a better time opens up, take it.

If you miss your appointment without cancelling, you may have to wait longer for the next available slot. Mark your appointment date on a calendar and set a phone reminder for the day before.

Renewing or Replacing Your License at This Office

If your license is expiring soon or you need a replacement because yours was lost, stolen, or damaged, you can handle this at the Carrollton office. Bring your current license if you have it, or a birth certificate and Social Security card if you do not. You will also need proof of residency.

Renewals are usually faster than first-time testing because you do not need to take a written or road test (unless your license has been expired for more than two years). The office can often complete a renewal or replacement in under an hour, though wait times vary by time of day.

What to Expect When You Arrive

When you walk in, look for a ticket machine or ask staff how to check in. Most offices use a number system so you do not have to stand in line. Bring all your documents in one folder so you can find them quickly when your number is called.

The process usually includes a vision test, a photo, and payment of the license fee. Bring a debit card or cash — not all offices accept checks. The fee for a standard five-year license varies but is typically under $50 for first-time licenses and renewals.

If you are taking a written test, you will sit at a computer terminal and answer multiple-choice questions. The test usually takes 20 to 30 minutes. You must pass with a score of at least 70 percent. If you do not pass, you can retake it the same day or come back another day.

Frequently Asked Questions

Can I take my road test in a vehicle that is not registered in my name?

Yes. The vehicle must be registered and insured, but the registration does not have to be in your name. It can belong to a parent, friend, or family member. The registration and insurance documents must match the vehicle you are testing in.

What happens if I fail my written test?

You can retake it the same day if you want, or you can come back another day. There is no waiting period between attempts. You will pay the test fee again if you retake it the same day.

How long does it take to get your license after you pass the road test?

You will receive a temporary paper license the day you pass. Your permanent plastic license arrives by mail within one to two weeks. The temporary license is valid for driving until the permanent one arrives.

Do I need an appointment to take my written test?

This depends on the current policy at the Carrollton office. Call ahead or check the Texas DPS website to find out whether the office is accepting walk-ins for written tests or if appointments are required.

What if I cannot find the office or I get lost?

Use the street address (1313 E. Hebron Parkway) in your phone's maps app. If you arrive early and are unsure, call the office number from the Texas DPS website and ask for directions from a nearby landmark.