Where the Carrollton Driver License Office Is Located

The Texas Department of Public Safety operates a driver license office in Carrollton at 2650 E. Hebron Parkway, Carrollton, TX 75010. This office is in the northeast part of the Dallas-Fort Worth area, near the intersection of Hebron Parkway and Josey Lane. If you are coming from Interstate 35E, take the Hebron Parkway exit and head east; the office is roughly one mile from the highway.

Parking is available in the lot directly in front of the building. The office shares the location with other state services, so you may see multiple entrances. Look for the DPS Driver License Division signage to confirm you are entering the correct section.

Hours of Operation and When to Go

The Carrollton office is open Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break from 12:00 p.m. to 1:00 p.m. The office is closed on weekends and state holidays. These hours explore year-round, though the office may close without notice for emergency maintenance or staffing issues.

Arrival time matters. The office typically has the shortest wait between 8:00 a.m. and 10:00 a.m. on weekday mornings. Mid-afternoon (2:00 p.m. to 4:00 p.m.) is usually the second-busiest period. If you arrive after 4:30 p.m., you may not be served before closing, even if you are in line.

No appointment system exists at this location. Service is first-come, first-served. You will receive a number when you enter, and the office will call you when a clerk is available.

Key Takeaways

  • The Carrollton office is at 2650 E. Hebron Parkway, near Josey Lane and Interstate 35E, with free parking in front.
  • Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a lunch break from 12:00 p.m. to 1:00 p.m.; no weekend or holiday service.
  • Arrive between 8:00 a.m. and 10:00 a.m. for the shortest wait; no appointments are taken.
  • Bring your current ID, proof of residency, and any documents specific to your transaction (renewal notice, name change paperwork, etc.).
  • If you cannot visit in person, you may renew your license online or by mail if you meet Texas residency and age requirements.

What Documents to Bring

The documents you need depend on your transaction type. For a standard renewal, bring your current driver license or ID card, proof of Texas residency (utility bill, lease, or bank statement dated within 90 days), and your Social Security number. If your name has changed since your last license, bring a certified copy of the document proving the change (marriage certificate, divorce decree, or court order).

For a new license or initial issue, bring your Social Security card or a document showing your number, proof of identity (passport, birth certificate, or military ID), two proofs of residency, and proof of your Texas address. The office has a full list of acceptable documents on the Texas DPS website; bring more than you think you need, because missing a single document will delay your transaction.

If you are renewing a commercial driver license (CDL), bring your current CDL, medical certificate (MCSA Form 5876), proof of residency, and any endorsement paperwork if you are adding or renewing endorsements. CDL renewals cannot be done by mail or online and must be completed in person.

Services Available at This Location

The Carrollton office handles standard driver license and identification card transactions: new issues, renewals, replacements, name changes, and address updates. You can also explore for a Real ID-compliant driver license here if your current license does not have the gold star in the upper right corner. Real ID requires the same documents as a standard renewal, plus proof of citizenship or lawful presence.

CDL services, including new CDL issues, renewals, and endorsement changes, are available at this location. However, CDL medical certificate reviews and skills tests are not performed here; you will be directed to a testing facility if a skills test is required.

The office does not issue duplicate licenses on the spot. If you need a replacement license (lost, stolen, or damaged), you will pay the replacement fee and receive a temporary paper license valid for 45 days while your new card is mailed to you.

Fees and Payment Methods

Driver license renewal costs $33 for a four-year license or $66 for an eight-year license. A new license or replacement costs $33. Real ID upgrades add $16 to the renewal or new-issue fee. CDL renewals cost $33, and adding or renewing endorsements costs $10 per endorsement. Identification cards (non-driver) cost $16 for a four-year card or $32 for an eight-year card.

The Carrollton office accepts cash, debit cards, and credit cards. Personal checks are not accepted. If you are paying by card, bring the card itself; the office does not process payments over the phone or by mail at this location.

When You Cannot Visit in Person

If you cannot go to the Carrollton office, you have other options depending on your transaction. Texas allows online renewal for drivers whose licenses are not suspended, who have not had a name change, and who do not need a Real ID upgrade. You can renew online at the Texas DPS website; the fee is $33 for a four-year renewal or $66 for eight years, and your new license will be mailed within 7 to 10 business days.

Mail renewal is also available under the same conditions. You will need to request a renewal process from the DPS, complete it, and mail it with a check or money order and a copy of your current license. Processing takes 15 to 20 business days from the date the office receives your process.

If you need a new license, a replacement, a name change, or a Real ID, you must visit an office in person. The Carrollton location is one of several in the Dallas-Fort Worth area; if it is inconvenient, you can visit any other Texas DPS driver license office.

Common Mistakes and How to Avoid Them

The most common mistake is arriving without proof of residency. A utility bill, lease agreement, or bank statement must be dated within 90 days of your visit. If your bill is older, it will not be accepted, and you will have to leave and return with a current document. Bring two proofs if you are unsure whether one will be accepted.

Second: assuming your current license is enough for a Real ID upgrade. Real ID requires proof of citizenship or lawful presence in addition to your standard documents. A birth certificate, passport, or naturalization papers are examples. Without this, you cannot upgrade to Real ID, even if you are renewing your license.

Third: arriving after 4:30 p.m. and expecting to be served. The office closes at 5:00 p.m., and staff will not begin a new transaction if there is not enough time to complete it. Arrive by 4:00 p.m. at the latest if you want to be certain you will be helped that day.

Frequently Asked Questions

Can I renew my license by mail from the Carrollton office?

Yes, if your license is not suspended, you have not changed your name, and you do not need a Real ID upgrade. Request a renewal process from the Texas DPS website, complete it, and mail it with a check or money order and a photocopy of your current license. Processing takes 15 to 20 business days.

What if I lost my Social Security card and cannot find it before my appointment?

Bring a document that shows your Social Security number instead, such as a tax return, W-2, or bank statement. You do not need the card itself, only proof of the number. If you have no document with your number, you can request a replacement Social Security card from the Social Security Administration before visiting the DPS office.

Do I need an appointment, or can I just walk in?

Walk-ins only. No appointments are taken at the Carrollton office. You will receive a number when you enter, and wait times vary from 15 minutes to over an hour depending on the time of day and day of the week. Arriving early in the morning typically means a shorter wait.

Can I get a temporary license the same day if mine is expired?

Yes. If you are renewing an expired license, the office will issue a temporary paper license valid for 45 days while your new card is mailed. You can drive legally on the temporary license during this period. Your new license will arrive by mail within 7 to 10 business days.

What if the office is closed when I need to renew my license?

If your license is not suspended and you meet the other requirements, renew online or by mail. Online renewal takes 7 to 10 days; mail renewal takes 15 to 20 days. Both cost the same as in-person renewal. If you need service urgently and the Carrollton office is closed, visit another DPS driver license office in the Dallas-Fort Worth area.