Where the Carrollton Driver License Office Is Located

The Texas Department of Public Safety operates a driver license office in Carrollton at 1717 E. Hebron Parkway, Carrollton, TX 75010. This office serves residents of Carrollton and surrounding areas in Dallas County who need to renew, replace, or obtain a driver license or ID card.

The office is located in a commercial area near the intersection of Hebron Parkway and other major roads. If you are using GPS or a mapping app, search for the full address to confirm the exact location and parking options before you go.

This is one of several driver license offices in the Dallas-Fort Worth area. If the Carrollton location is not convenient for you, the Texas DPS website lists other nearby offices in Irving, Arlington, and Dallas itself.

Key Takeaways

  • The Carrollton driver license office is at 1717 E. Hebron Parkway and handles renewals, replacements, and new licenses for Texas residents.
  • Hours vary by day and change seasonally, so you should check the Texas DPS website or call ahead before making the trip.
  • Bring your current ID, proof of residency, and any documents related to the transaction you need (renewal, name change, address update).
  • The office does not take appointments, so wait times can be long during peak hours; arriving early or visiting on weekday mornings typically means shorter lines.
  • If you need a Real ID-compliant license, bring additional documents proving citizenship and identity, as the standard process takes longer.

Current Hours and When to Visit

The Carrollton office operates Monday through Friday, but hours vary by day and can change. The Texas Department of Public Safety updates hours seasonally and occasionally closes for state holidays. Before you visit, check the official Texas DPS website or call the office directly at the number listed there to confirm the hours for the day you plan to go.

Wait times are typically shortest on weekday mornings, especially Tuesday through Thursday between 8 a.m. and 10 a.m. Avoid late afternoons and Fridays if you can, as these are peak times. The office does not take appointments, so you will be served on a first-come, first-served basis.

If you are unable to visit during regular business hours, check whether the Texas DPS offers online renewal for your specific situation. Many license renewals can be completed by mail or online without visiting an office at all.

What Services This Office Provides

The Carrollton driver license office handles the full range of Texas driver license and ID card services. You can renew an expiring or expired license, replace a lost or stolen license, obtain a duplicate, update your address, change your name, or obtain a new license if you are a first-time applicant or new Texas resident.

The office also issues Real ID-compliant licenses and ID cards, which meet federal requirements for air travel and entry to federal buildings. Real ID processing takes longer than a standard renewal because you must provide additional documents proving citizenship and identity.

The office does not handle commercial driver license (CDL) services, vehicle registration, or title work. Those services are handled at different locations or online through the Texas DPS.

Documents You Need to Bring

The documents required depend on the transaction you are doing. For any visit, bring a form of current identification (your existing driver license, passport, or military ID) and proof of your current Texas address (a utility bill, lease, mortgage statement, or bank statement dated within the last 60 days).

If you are renewing a license, bring your current license. If you are replacing a lost or stolen license, you may need to file a report or sign a statement. If you are changing your name, bring a certified copy of the document that changed your name (marriage certificate, divorce decree, or court order). If you are updating your address only, bring proof of the new address.

For a Real ID-compliant license, bring additional documents: an original or certified copy of your birth certificate, passport, or certificate of naturalization to prove citizenship, plus a second form of ID to verify your identity. The Real ID process requires more paperwork and takes longer, so plan for a longer visit.

The Texas DPS website lists the full set of acceptable documents for each type of transaction. Bringing the wrong documents will delay your service, so review the list before you go.

How to Renew Online or by Mail Instead

If your license is not expired and you do not need to change your name or address, you may be able to renew online through the Texas DPS website without visiting the office. Online renewal is faster and costs less than in-person renewal. You will need your current license number and a valid payment method.

If you do not may have access to for online renewal, you can renew by mail. The Texas DPS will send you a renewal process; you complete it, include payment, and mail it back. By-mail renewal takes longer than in-person renewal (typically several weeks) but avoids a trip to the office.

Check the Texas DPS website to see whether your situation qualifies for online or by-mail renewal before you make the trip to Carrollton.

Fees and Payment Methods

Driver license and ID card fees vary depending on the type of license, how long it is valid, and whether you are renewing or replacing. A standard five-year renewal costs less than a new license for a first-time applicant. Real ID-compliant licenses cost more than standard licenses.

The Carrollton office accepts cash, check, and debit or credit card. Exact payment methods may vary, so call ahead if you want to confirm what forms of payment they accept.

Fees also vary if you are paying for a duplicate, a name change, or an address update. The Texas DPS website lists the current fee schedule for each transaction type.

What to Expect When You Arrive

When you arrive at the Carrollton office, you will check in at the front desk or kiosk and receive a number. You will wait until your number is called, then proceed to a service window. The staff will review your documents, take your photo and signature, process your payment, and issue your new license or ID card on the spot or mail it to you within a few business days, depending on the type of transaction.

Bring all required documents with you. If you are missing a document, the staff will tell you what you need and you may have to return another day. Have your documents organized and ready to hand over so the process moves quickly.

If you are explore for a Real ID license, the process will take longer because the staff must verify your citizenship documents and may ask additional questions. Plan for a longer wait and a longer service window interaction.

Frequently Asked Questions

Can I make an appointment at the Carrollton driver license office?

No. The Carrollton office operates on a first-come, first-served basis and does not take appointments. Arriving early in the morning or on a weekday afternoon typically means shorter wait times than visiting during peak hours.

What if my license is expired?

You can still renew an expired license in person at the office. Bring your expired license, proof of residency, and payment. If your license has been expired for more than two years, you may need to retake the written test or vision test; call the office to ask what applies to your situation.

Do I need a Real ID to fly within the United States?

Starting May 7, 2025, a Real ID-compliant license or ID card is required for domestic air travel. A standard Texas driver license will not be accepted at airport security checkpoints after that date. If you plan to fly, explore for a Real ID license before the important date.

How long does it take to get a new license after I explore?

If you receive your license at the office the same day, it is ready to use when ready. If the office mails it to you, it typically arrives within 7 to 10 business days. Real ID licenses sometimes take longer because of additional verification steps.

What if I moved to Texas from another state?

You must obtain a Texas driver license within 30 days of establishing residency. Bring your out-of-state license, proof of your new Texas address, and proof of identity. The office will issue you a new Texas license and you will surrender your old one.