The Pompano Citi Centre location and what it handles

The Pompano Citi Centre Driver License Office is located in Pompano Beach, Florida, and is run by the Florida Department of Highway Safety and Motor Vehicles (DHSMV). This office issues driver licenses, identification cards, and handles renewals and replacements for residents in the Pompano Beach area and surrounding communities.

The office processes both standard and REAL ID-compliant documents. If you need a REAL ID license — required for federal building access and domestic air travel — you can obtain it here, though the process requires additional documents beyond a standard license renewal.

Not every service is available at every office. Before you go, check the DHSMV website or call ahead to confirm that the specific service you need — whether it's a first-time license, a renewal, a replacement, or a name change — is offered at this location.

Key Takeaways

  • Bring your Social Security card, proof of residency (utility bill or lease), and proof of identity (passport or birth certificate) — the exact documents depend on whether you are renewing, replacing, or getting your first license.
  • REAL ID licenses require additional documents including a certified birth certificate and proof of your Social Security number, and take longer to process than standard renewals.
  • The office operates on a first-come, first-served basis; arriving early in the morning or mid-week typically means shorter wait times than afternoons or Fridays.
  • You can renew your license online or by mail if you meet certain conditions, which may save you a trip to the office entirely.
  • Bring cash or a debit card; not all payment methods are accepted at every office window.

Documents you need to bring

The documents required depend on what you are doing. For a standard license renewal, you typically need your current license, proof of residency (a recent utility bill, lease agreement, or mortgage statement in your name), and proof of your Social Security number (your Social Security card, W-2, or tax return). If your address has changed, bring the new proof of residency.

For a first-time license or a replacement, the list is longer. You will need proof of identity (a valid passport, birth certificate, or foreign national ID), proof of your Social Security number, proof of residency, and your current Florida ID or learner permit if you have one. Bring originals or certified copies — photocopies are not accepted for most documents.

For a REAL ID license, add a certified copy of your birth certificate (not a photocopy from vital records) and a second form of proof of your Social Security number. REAL ID processing takes longer and costs more than a standard license.

Bring your current license or ID card if you have one, even if it is expired. The office staff will need to see it to process your transaction. If you are under 18, bring a parent or guardian and their ID as well.

Hours and how to check wait times

The Pompano Citi Centre office is open Monday through Friday during standard business hours, though the exact times vary. Check the DHSMV website or call the office directly at the number listed on their location page to confirm current hours before you go, as hours can change seasonally or for holidays.

The office does not take appointments; service is first-come, first-served. Wait times are typically shortest early in the morning (within the first hour after opening) and mid-week (Tuesday through Thursday). Afternoons and Fridays tend to be busier. The DHSMV website sometimes displays estimated wait times for this location — check before you leave home.

If you are unable to visit during regular hours, consider whether your transaction can be completed online or by mail instead. Many renewals can be handled without a trip to the office.

Alternatives to visiting the office in person

You do not always have to go to the Pompano Citi Centre to renew or replace your license. If your license is not suspended or revoked, you have not had a major change in your medical status, and you are not changing your name, you can renew online through the DHSMV website. Online renewal takes about 10 minutes and costs less than an in-person renewal.

You can also renew by mail if you prefer. Request a renewal form from the DHSMV website, fill it out, include a check or money order, and mail it with your current license and proof of residency. Mail renewal takes longer — typically two to three weeks — but requires no office visit.

If you need a REAL ID or are making a major change (name, address, medical status), you must visit an office in person. There is no online or mail option for these transactions.

What to expect during your visit

When you arrive, check in at the front desk or kiosk and take a number. You will wait until your number is called. Bring all your documents in one folder or envelope so you can hand them over quickly when it is your turn.

At the window, the staff member will review your documents, ask you to verify your information, and may ask you questions about your address or driving history. If you are getting your first license or a replacement after a suspension, you may be asked to take a vision test or a written test. Bring your glasses or contacts if you wear them.

Once your documents are approved, you will pay the fee (cash or debit card preferred) and have your photo taken. Your new license or ID will be mailed to you within 7 to 10 business days. You will receive a temporary paper license at the office that you can use while you wait for the permanent one to arrive.

Fees and payment methods

License renewal fees vary depending on the type of license and how long it is valid for (four, six, or eight years). A standard four-year renewal costs less than a REAL ID renewal. Check the DHSMV website for current fees, as they change periodically.

The Pompano Citi Centre office accepts cash and debit cards. Some offices accept credit cards, but this varies. Bring cash or a debit card to be safe. If you do not have either, ask the staff whether they can accept a check or money order; policies differ by location.

If you are renewing online, you can pay by credit or debit card. If you are renewing by mail, you must include a check or money order.

Frequently Asked Questions

Can I renew my license online instead of going to the office?

Yes, if your license is valid (not suspended or revoked), you have not had a major medical change, and you are not changing your name or address. Online renewal takes about 10 minutes and costs less than in-person renewal. You can renew on the DHSMV website. If you do not meet these conditions, you must visit an office.

How long does it take to get my new license after I visit the office?

Your new license will be mailed to you within 7 to 10 business days. You will receive a temporary paper license at the office that is valid while you wait. Do not lose the paper license — you will need it if you are pulled over before the permanent one arrives.

Do I need an appointment, or is it first-come, first-served?

The Pompano Citi Centre office is first-come, first-served. There are no appointments. Arrive early in the morning or mid-week to avoid long waits. The DHSMV website sometimes shows estimated wait times for this location.

What if I do not have all my documents?

Do not go to the office without all required documents. The staff cannot process your transaction without them, and you will have wasted a trip. Call the office or check the DHSMV website to confirm exactly what you need before you go.

Can I get a REAL ID at this office?

Yes, the Pompano Citi Centre office issues REAL ID licenses. You will need a certified birth certificate, proof of your Social Security number, proof of residency, and proof of identity. REAL ID processing takes longer and costs more than a standard license. Bring extra time for your visit.