What to Expect at the Pompano Citi Centre Driver License Office

Location, Hours, and What Services Are Available

The Pompano Citi Centre Driver License Office is located at 1900 North Federal Highway, Pompano Beach, Florida 33062. This office is operated by the Florida Department of Highway Safety and Motor Vehicles (DHSMV) and handles standard driver license and identification card transactions for Broward County residents and others in the service area.

The office is open Monday through Friday, 8:00 a.m. to 5:00 p.m., and closed on weekends and state holidays. Hours may change seasonally or for maintenance, so calling ahead at the main DHSMV customer service line or checking the official DHSMV website before your visit is a practical step. The office does not accept walk-ins without an appointment; you must schedule a time slot in advance through the DHSMV online appointment system.

Services available at this location include new driver license issuance, license renewals, identification card applications, address changes, name changes on licenses, and replacement of lost or stolen documents. Not all offices handle commercial driver license (CDL) transactions; this office handles standard Class D licenses. If you need a CDL, you may need to visit a different location.

Key Takeaways

You must book an appointment before visiting; the office does not take walk-ins, and slots fill quickly during peak times.
Bring original documents that match the transaction type—a birth certificate for a new license, your current license for renewal, and proof of residency for address changes.
Processing times vary by transaction type; renewals often take 7 to 10 business days, while new licenses may take longer if additional verification is needed.
The office is in central Pompano Beach with street parking and a nearby parking lot; arrive 10 to 15 minutes early to allow time to find parking and locate the entrance.

How to Schedule an Appointment

Scheduling an appointment is required and must be done through the official DHSMV website or by calling the DHSMV customer service line. When you go online, you will select your transaction type (renewal, new license, ID card, etc.), choose the Pompano Citi Centre location, and pick an available date and time. Appointments typically fill 2 to 4 weeks in advance during busy seasons, so plan ahead if you have a specific important date.

If you cannot reach the online system or prefer to book by phone, the DHSMV customer service number is available on the official Florida DHSMV website. Have your driver license number or identification number ready when you call. You will receive a confirmation number; save this or take a screenshot, as you may need it when you arrive.

Cancellations and rescheduling can usually be done through the same online system or by calling customer service. If you miss your appointment without canceling, you may have to wait longer to get another slot, so notify the office as soon as you know you cannot make it.

Documents You Need to Bring

The documents required depend on your transaction type. For a driver license renewal, bring your current Florida driver license and proof of residency (a utility bill, lease, or mortgage statement dated within 90 days). If your address has changed, bring the new proof of residency as well.

For a new driver license, bring an original or certified birth certificate, a Social Security card or document showing your Social Security number, proof of residency, and proof of lawful presence in the United States (a passport, visa, or I-94 form). You will also take a written test and a driving test at this location or be referred to a testing site.

For an identification card (non-driver), bring the same documents as for a new license: birth certificate, Social Security card, proof of residency, and proof of lawful presence. For an address change, bring your current license and new proof of residency. Do not bring originals of documents you cannot afford to lose; the office will return them, but bring copies as backup.

Common Issues and What Reviewers Report

Reviewers of the Pompano Citi Centre office frequently mention appointment availability as a challenge. Slots fill quickly, especially in the morning and early afternoon, and wait times between booking and your appointment date can stretch to 4 to 6 weeks during peak periods. Planning your visit well in advance reduces frustration.

Processing times are another common topic. Renewals typically take 7 to 10 business days from the date of your visit, though some customers report receiving their license in 5 days. New licenses and ID cards may take 2 to 3 weeks if no additional verification is required. If the office needs to verify information with another agency, processing can extend to 4 to 6 weeks. You can check the status of your process on the DHSMV website using your confirmation number.

Some reviewers note that staff are professional and efficient when you arrive prepared with all required documents. Incomplete paperwork is the most common reason for delays or being asked to return. Double-check the DHSMV document checklist for your specific transaction type before you go.

Parking and Getting There

The Pompano Citi Centre is located on North Federal Highway in central Pompano Beach. Street parking is available along Federal Highway and on nearby side streets, though availability varies by time of day. The building also has a small parking lot; spaces are limited but usually available in the early morning or late afternoon.

If you use public transportation, Broward County Transit (BCT) serves this area. The nearest bus stops are on Federal Highway; check the BCT website or Google Maps for current routes and schedules. Ride-sharing services (Uber, Lyft) can drop you at the building entrance.

Arrive 10 to 15 minutes before your appointment to allow time for parking and locating the office entrance. The building is clearly marked, but the office itself may be on a specific floor or section; check your appointment confirmation for the exact location within the building.

Fees and Payment Methods

Driver license renewal fees in Florida are $75.00 for an eight-year license. A new driver license costs $75.00. An identification card (non-driver) costs $25.00. Address changes and name changes on an existing license are typically $10.00 to $15.00. Replacement of a lost or stolen license is $75.00.

The Pompano Citi Centre accepts cash, debit cards, and credit cards. Some reviewers mention that the office occasionally experiences payment processing delays, so arriving with multiple payment methods is practical. Fees are subject to change; confirm the current amount on the DHSMV website before your visit.

What Happens During Your Visit

When you arrive, check in at the front desk with your confirmation number and identification. You will be called to a service window where a staff member will review your documents, verify the information you provided during your appointment booking, and collect your payment. The entire process usually takes 15 to 30 minutes if your paperwork is complete.

For a renewal, you will have your photo taken and sign the back of your new license. For a new license, you will take a written test (the Florida Drivers Manual covers all test content), a vision test, and a road test. Road tests are often scheduled at a separate location or on a different date; the office will provide details when you complete the written portion.

Once your transaction is complete, you will receive a temporary paper license or receipt valid for 30 days while your permanent license is being printed and mailed. Keep this receipt; it serves as proof of your valid license status if you are stopped by law enforcement.

Frequently Asked Questions

Can I renew my license online instead of visiting the office?

Florida allows online renewal for some drivers, but only if your license is not expired, you have no address changes, and you meet other specific requirements. Check the DHSMV website to see if you are may be able to access. If you are not, you must visit an office in person.

What if I fail the written or road test?

You can retake the test, usually within a few days. The office will schedule your next attempt and may charge a retest fee. Study the Florida Drivers Manual before your next attempt; most test content comes directly from it.

How long does it take to get my license in the mail after my visit?

Standard processing is 7 to 10 business days for renewals and 2 to 3 weeks for new licenses, though times vary. You can check your process status on the DHSMV website. If your license does not arrive within the expected timeframe, contact DHSMV customer service.

What if I lost my appointment confirmation number?

You can reschedule through the DHSMV website using your driver license number or identification number, or call customer service. Arrive a few minutes early on the day of your appointment so staff can look up your booking.

Is there a way to get an appointment sooner if I have an urgent need?

The DHSMV does not have an expedited appointment system for standard transactions. If you have a genuine emergency (such as a license needed for employment), contact DHSMV customer service to ask about options; they may be able to help in specific cases.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.