Where the Carrollton Office Is and What It Handles

The Carrollton Driver's License Office is located at 1625 E. Hebron Parkway, Carrollton, TX 75010. This is a Texas Department of Public Safety (DPS) office that issues and renews driver's licenses, issues identification cards, and handles related transactions for residents in the Carrollton area and surrounding communities.

The office serves people who need to get a new license, renew an existing one, change their address, replace a lost or stolen license, or update their license class. You can also handle certain commercial driver's license (CDL) matters here, though some CDL services may require a visit to a larger regional office.

This is a walk-in office — you do not need an appointment, though wait times vary by time of day and day of week. Mornings and weekdays typically have shorter lines than afternoons and Saturdays.

Key Takeaways

  • The Carrollton office is at 1625 E. Hebron Parkway and handles new licenses, renewals, replacements, and address changes without requiring an appointment.
  • You must bring specific documents depending on whether you are getting a new license, renewing, or replacing one — bring your Social Security card, proof of residency, and proof of identity.
  • Bring your current license or ID if you have one, along with any documents that show your legal name if it has changed.
  • The office is open during standard business hours, but hours can change seasonally or for holidays, so call ahead or check the DPS website before you go.
  • If you are under 18, a parent or guardian must be present, and you will need to pass a vision test and written exam before receiving your license.

Documents You Need to Bring

What you bring depends on whether you are getting a new license, renewing an existing one, or replacing a lost one. In all cases, bring your Social Security card (the original or a certified copy) and at least one form of proof of identity — a passport, military ID, or certified birth certificate all work.

You also need proof of residency showing your current Carrollton address. Acceptable documents include a utility bill, lease agreement, mortgage statement, or bank statement dated within the last 60 days. A mail piece from a government agency also works. If you have moved recently and your name on the residency document does not match your ID, bring both documents and explain the situation to the staff.

If your legal name has changed — through marriage, divorce, or court order — bring the document that proves the change: a marriage certificate, divorce decree, or court order. If you are renewing and your name has not changed, you can often renew by mail or online, which is faster than visiting the office in person.

Bring your current license or ID card if you have one. If you are replacing a lost or stolen license, you do not need it, but be prepared to answer questions about when and where you lost it.

Hours, Wait Times, and How to Check Before You Go

The Carrollton office operates during standard business hours, typically Monday through Friday from 8 a.m. to 5 p.m., with limited Saturday hours. However, hours change seasonally and for holidays, and the office occasionally closes for staff training or system maintenance.

Before you drive to the office, check the current hours on the Texas DPS website (dps.texas.gov) or call the office directly at (972) 466-6000. The DPS website also shows real-time wait times at some locations, though not all offices participate. If you cannot reach the office by phone, the website has a contact form you can use to ask questions.

Early mornings — right when the office opens — and Tuesday or Wednesday afternoons tend to have shorter waits than Friday afternoons or Saturday mornings. If you are taking a written test or road test, plan for at least 30 to 45 minutes, even if the office is not busy.

What Happens During Your Visit

When you arrive, check in at the front desk and take a number. You will wait until your number is called. Bring all your documents — staff will review them to make sure everything is there and correct.

If you are getting a new license or replacing one, you will have your photo taken and your vision tested. If you are under 18 or getting a license for the first time, you will also take a written test at the office (or you may have already taken it at a testing location). If you are taking the written test, it covers traffic laws, road signs, and safe driving practices specific to Texas.

If you are renewing a license you already have and your information has not changed, the visit is usually just a photo update and payment. The staff will give you a receipt showing your new license number and expected delivery date. Your physical license arrives by mail within 7 to 10 business days.

Fees and Payment Methods

License fees vary depending on what you are doing. A new driver's license costs less than a renewal, and a commercial license costs more than a standard one. The DPS website lists current fees, which change occasionally.

The Carrollton office accepts cash, debit cards, and credit cards. Some locations also accept checks, but call ahead to confirm. If you are paying by card, the office may charge a small processing fee.

If you cannot afford the fee, ask the staff whether a payment plan is available. Some offices can work with you, though this varies by location.

If You Are Under 18

If you are a teenager getting your first license or renewing a learner's permit, a parent or legal guardian must be present at the office. Bring their ID as well as yours. You will need to pass a vision test and a written exam before you can receive your license.

Depending on your age and whether you have held a learner's permit, you may also need to show proof that you have completed a driver's education course. Bring any certificates or completion documents from your school or a private driving school.

If you are getting a restricted license (which some teenagers receive), the restrictions will be printed on your card — for example, no driving between midnight and 5 a.m., or no passengers under 21. Make sure you understand these restrictions before you leave the office.

What to Do If You Cannot Visit in Person

If you are renewing a standard driver's license and your information has not changed, you can renew online at the Texas DPS website or by mail. You do not need to visit the Carrollton office. Online renewal is faster and you can do it from home.

If you need to visit the office but cannot make it to Carrollton, you can visit any other DPS driver's license office in Texas. All offices handle the same services, so you can go to whichever location is most convenient for you.

If you have a question about whether you can handle your specific transaction by mail or online, call the Carrollton office or check the DPS website before you make the trip.

Frequently Asked Questions

Do I need an appointment to visit the Carrollton office?

No. The Carrollton office is walk-in only. You do not need to schedule ahead. Arrive during business hours, check in at the front desk, and wait for your number to be called. Wait times vary, so arriving early in the day or on a weekday typically means a shorter wait.

What if I do not have a Social Security card?

You must bring your Social Security card or a certified copy issued by the Social Security Administration. If you have lost yours, you can order a replacement from the Social Security Administration before your office visit. Without it, the DPS office cannot issue or renew your license.

How long does it take to get my license after my visit?

Your physical license arrives by mail within 7 to 10 business days. You will receive a receipt at the office showing your new license number. You can use this receipt as proof of your license until the card arrives.

Can I take my road test at the Carrollton office?

The Carrollton office administers written tests, but road tests are scheduled at separate testing locations. When you pass your written test, staff will give you information about where and when you can schedule your road test.

What if my documents are in a different name than my current legal name?

Bring both your old documents and the document that proves your name change — a marriage certificate, divorce decree, or court order. Explain the situation to the staff when you check in. They will review both sets of documents and process your process with your current legal name.