What the Hurstbourne Office Handles and Where It Is

The Hurstbourne Regional Driver Licensing Office is one of Kentucky's full-service locations for driver's license transactions. It is located at 9405 Hurstbourne Lane in Louisville, Kentucky 40220, in the eastern part of the city. This office processes new licenses, renewals, replacements, and address changes for both standard and commercial driver's licenses.

The Hurstbourne office serves the Louisville metro area and surrounding counties. It is a regional hub, meaning it has more staff and longer hours than smaller branch offices, but you still need to plan ahead — walk-ins are accepted, but wait times can run 30 minutes to over an hour during peak times.

Key Takeaways

  • The Hurstbourne office is located at 9405 Hurstbourne Lane in Louisville and handles all standard driver's license types, including commercial licenses and CDL transactions.
  • You do not need an appointment, but arriving early in the day or mid-week typically means shorter waits than afternoons or Fridays.
  • Bring your current license or ID, proof of residency, and your Social Security number or ITIN; the specific documents depend on whether you are renewing, replacing, or explore for a new license.
  • The office is open Monday through Friday during standard business hours, but hours may vary by season, so call ahead or check the Kentucky Transportation Cabinet website before you go.
  • If you cannot visit in person, some transactions like license renewal by mail or online are available depending on your license type and how long it has been expired.

Hours, Contact Information, and How to Confirm Before You Visit

The Hurstbourne Regional Driver Licensing Office is open Monday through Friday. Standard hours are typically 8:00 a.m. to 4:30 p.m., but the Kentucky Transportation Cabinet sometimes adjusts hours for holidays, staff training, or weather. Call the office directly at (502) 696-0607 before you make the trip to confirm it is open and to get a sense of current wait times.

You can also check the Kentucky Transportation Cabinet website at drive.ky.gov for the most current hours and any temporary closures. The office is closed on state holidays and weekends. If you need to handle your transaction on a weekend or after hours, you will need to visit a different location or use an online or mail renewal if you are only renewing.

What Documents to Bring for Each Type of Transaction

The documents you need depend on what you are doing. For a license renewal, bring your current valid Kentucky driver's license, proof of residency (utility bill, lease, or bank statement dated within the last 60 days), and your Social Security number or ITIN. If your license has been expired for more than three years, you may need to retake the written test and vision screening.

For a replacement license (lost, stolen, or damaged), bring proof of identity (passport, military ID, or birth certificate), proof of residency, and your Social Security number or ITIN. You will also need to pay a replacement fee, which varies depending on how long your current license is valid.

For a new license (first-time applicant or out-of-state transfer), bring your birth certificate or passport, proof of residency, your Social Security number or ITIN, and proof of your legal name if it differs from your birth certificate (marriage license, divorce decree, or court order). You will take a written test, vision screening, and photo at the office. If you are under 18, a parent or guardian must be present.

For a commercial driver's license (CDL) or CDL renewal, bring all the documents listed above plus your current CDL (if renewing), medical certification form (MCSA-5876), and proof of any endorsements or restrictions. CDL transactions take longer and may require a road test if you are explore for the first time.

Fees and Payment Methods

Driver's license fees in Kentucky depend on the type of license and how long it is valid. A standard four-year license renewal costs around $30 to $35, while a new license or replacement runs $25 to $40. A CDL renewal is higher, typically $60 to $75. These amounts can change, so ask at the counter or check the Kentucky Transportation Cabinet website for the exact current fee.

The Hurstbourne office accepts cash, debit cards, and credit cards. Some smaller branch offices may accept only cash, but the regional office typically takes all payment methods. Ask when you call ahead if you have a question about payment options.

What to Expect When You Arrive

When you arrive at the Hurstbourne office, check in at the front desk and take a number. You will wait in the lobby until your number is called. Bring all your documents and have them organized before you reach the counter — this speeds up the process and reduces errors.

At the counter, a staff member will review your documents, verify your information in the Kentucky Transportation Cabinet system, and collect your fee. If you are renewing or replacing, you will have your photo taken and receive your new license on the spot or within a few days by mail, depending on the office's current processing method. If you are explore for a new license, you will take the written test and vision screening at the office; if you pass, your photo will be taken and your license will be issued or mailed.

The entire process typically takes 15 to 45 minutes once you reach the counter, but wait times in the lobby can add another 30 minutes to two hours depending on how busy the office is. Arriving before 10:00 a.m. or on a Tuesday or Wednesday usually means a shorter wait.

When to Use Online or Mail Renewal Instead

If your license is not expired or has been expired for less than three years, and you have not changed your name or address, you may be able to renew online through the Kentucky Transportation Cabinet website. Online renewal takes about 10 minutes and costs the same as in-person renewal. Your new license will arrive by mail in 7 to 10 business days.

Mail renewal is also available for some license types. You will need to complete the renewal form, include a check or money order for the fee, and mail everything to the address on the form. Mail renewal takes 2 to 3 weeks. If you need your license quickly or your situation does not meet the requirements for online or mail renewal, you must visit the Hurstbourne office in person.

Parking and Accessibility

The Hurstbourne office is located in a commercial area with ample parking. The building is accessible to people with mobility disabilities, with accessible parking spaces near the entrance and elevators or ramps to the licensing area. If you have questions about accessibility, call ahead at (502) 696-0607.

Public transportation to the Hurstbourne location is limited. The TARC (Transit Authority of River City) bus system serves the area, but service is not frequent. If you do not have a car, check the TARC website or call 311 in Louisville to plan your route before you visit.

Frequently Asked Questions

Do I need an appointment to visit the Hurstbourne office?

No. The Hurstbourne office accepts walk-ins and does not require an appointment. However, you can call (502) 696-0607 to ask about current wait times before you go, which helps you plan when to visit.

What if I do not have a Social Security number?

You can use an Individual Taxpayer Identification Number (ITIN) instead. Bring documentation of your ITIN, such as a tax return or IRS letter. If you do not have either, speak with the staff at the office about your options.

Can I renew my license by mail if I live out of state?

Mail renewal is available only to Kentucky residents. If you live out of state and your Kentucky license is expiring, you must renew in person at a Kentucky driver licensing office or through online renewal if you meet the requirements. Check the Kentucky Transportation Cabinet website to see if you are may be able to access for online renewal.

How long does a new license take if I explore in person?

If you pass the written test and vision screening on the day you visit, your photo will be taken and your license will be issued when ready or mailed within a few days. The entire office visit typically takes 1 to 2 hours from arrival to completion, depending on wait times.

What if the office is closed when I need to renew?

If your license is not expired or has been expired for less than three years, you can renew online through the Kentucky Transportation Cabinet website at any time. If you do not meet the online renewal requirements, you will need to visit the Hurstbourne office or another Kentucky driver licensing office during business hours.