What Memphis driver's license kiosks offer and where they are

Tennessee operates self-service kiosks at select locations in Memphis where you can renew your driver's license, get a duplicate license, or update your address without waiting in line at a full Driver Services office. The Tennessee Department of Safety and Homeland Security runs these kiosks, and they accept payment by card only — no cash.

As of now, kiosks are located at certain Kroger stores and other retail partners across the Memphis area. The exact locations and hours change, so you should check the Tennessee Driver Services website or call 615-251-8590 to confirm which kiosk is nearest to you and whether it is currently operating. Some kiosks are seasonal or may be temporarily closed for maintenance.

Kiosks cannot handle every transaction. They work best for straightforward renewals, duplicates, and address changes when you already have a valid Tennessee license. If you need a license for the first time, have a suspended or revoked license, or need to pass a vision or written test, you must visit a full Driver Services office in person.

Key Takeaways

  • Tennessee driver's license kiosks in Memphis let you renew, get a duplicate, or update your address without an appointment or waiting room visit.
  • Kiosks are located at select Kroger stores and retail partners; you must check the Tennessee Driver Services website to find the nearest one and confirm it is open.
  • You must pay by card at a kiosk — cash is not accepted.
  • Kiosks cannot handle first-time licenses, suspensions, vision tests, or written tests; those require a visit to a full Driver Services office.

Which transactions work at a Memphis kiosk

Kiosks are designed for transactions that do not require a new photo, a test, or a background check. You can renew a license that is still valid or expired within a certain window, request a duplicate of your current license, or update your mailing address. The kiosk prints your new license on the spot, and you walk out with it the same day.

The renewal window varies depending on your license type and age. A standard driver's license can usually be renewed up to one year before it expires or up to a certain time after expiration — Tennessee's rules on this change, so confirm the exact window when you visit the kiosk or call ahead. If your license has been expired for longer than that window allows, you may need to visit a full office.

Address changes are quick at a kiosk if you are not also renewing. You provide your current license, confirm your new address, and the kiosk prints an updated license with your new information. This is useful if you have moved and do not want to wait for a mail-in renewal or a full office appointment.

Transactions that require a Driver Services office visit

If you are getting your first Tennessee driver's license, you cannot use a kiosk. You must visit a full Driver Services office, bring proof of identity and residency, pass a vision screening, and pass the written knowledge test. A staff member will take your photo and process your process in person.

Suspensions, revocations, and reinstatement also require an office visit. If your license has been suspended due to unpaid tickets, child support, or other reasons, or if it has been revoked, you must work with a Driver Services representative to understand the reason and the steps to restore it. A kiosk cannot access or modify your suspension status.

If you need a commercial driver's license (CDL), a motorcycle endorsement, or any other special endorsement, you must go to an office. Kiosks handle only standard driver's licenses and ID cards for basic renewals and duplicates.

How to use a Memphis kiosk step by step

When you arrive at a kiosk location, bring your current valid Tennessee driver's license and a payment card (Visa, Mastercard, American Express, or Discover). The kiosk will guide you through the process on its touchscreen. You will confirm your personal information, select the transaction type (renewal, duplicate, or address change), and review the fee before paying.

The kiosk will take a new photo if you are renewing. You can usually request a retake if you are unhappy with the first shot. Once you approve the photo and complete payment, the kiosk prints your new license. The entire process typically takes 5 to 10 minutes.

If the kiosk encounters a problem — for example, if your license status has changed or if there is a hold on your record — it will tell you and direct you to call Driver Services or visit an office. Do not assume the transaction failed; follow the kiosk's instructions or call 615-251-8590 to find out what happened.

Fees and payment at Memphis kiosks

Kiosk fees are the same as office fees for the same transaction. A standard driver's license renewal costs a set amount that varies slightly depending on how many years you are renewing for (usually 4 or 8 years). A duplicate license costs less than a renewal. Address changes may be free or have a small fee depending on whether you are also renewing.

Kiosks accept only card payments — Visa, Mastercard, American Express, and Discover. They do not take cash, checks, or money orders. If you do not have a card with you, you will need to visit a full Driver Services office or come back to the kiosk another time.

The exact fee amounts change periodically. When you use the kiosk, it will show you the fee before you pay, so you will know the cost before your card is charged. If you want to know the fee in advance, call 615-251-8590 or check the Tennessee Driver Services website.

Finding kiosk locations and hours in the Memphis area

The Tennessee Driver Services website has a location finder tool where you can search for kiosks near you by zip code or city. Enter Memphis or your specific neighborhood, and the tool will show you which kiosks are nearby and their hours. Some kiosks operate during standard retail hours (often 8 a.m. to 9 p.m.), while others may have shorter windows.

Kiosk availability is not may provide year-round. Some locations close seasonally, and others may be taken offline for updates or repairs. Before you drive to a kiosk, check the website or call 615-251-8590 to confirm it is open. This is especially important if you are traveling from across town.

If no kiosk is convenient for you, or if the nearest one is closed, you can visit a full Driver Services office. Memphis has multiple office locations, and some offer online appointment scheduling. An office visit takes longer than a kiosk visit, but offices can handle any transaction a kiosk cannot.

When a kiosk transaction fails or gets rejected

If the kiosk rejects your transaction, it will display a message explaining why. Common reasons include a suspension or hold on your record, an expired or invalid license, or a mismatch between the information on your license and the information in the state system. The kiosk will tell you to contact Driver Services or visit an office.

Do not ignore a rejection message. Call 615-251-8590 or visit a Driver Services office to find out what is blocking your transaction. Sometimes the issue is straightforward — for example, an address mismatch that a staff member can clear up in minutes. Other times, you may need to resolve a legal or financial matter before you can renew.

If you are unsure why the kiosk rejected you, write down the error message or take a photo of it before you leave. When you call or visit an office, provide that information to the staff member. It will help them locate your record and explain what needs to happen next.

Frequently Asked Questions

Can I renew my license at a kiosk if it is already expired?

It depends on how long ago it expired. Tennessee allows renewals for licenses expired within a certain window, usually one to two years. If your license has been expired longer than that, you must visit a full Driver Services office. The kiosk will tell you if your license is too old to renew at the machine.

Do I need an appointment to use a Memphis kiosk?

No. Kiosks are first-come, first-served and do not require an appointment. You can walk up and use one during its operating hours. However, confirm the kiosk is open before you travel to it, since some locations have limited hours or may be temporarily closed.

What if I do not have a card to pay at the kiosk?

Kiosks accept only card payments. If you do not have a Visa, Mastercard, American Express, or Discover card with you, you cannot complete the transaction at a kiosk. You will need to visit a full Driver Services office, which accepts cash, checks, and card payments.

Can I get a new photo at a kiosk if I do not like the one on my current license?

Yes. When you renew at a kiosk, it takes a new photo. You can usually request a retake if you are unhappy with the first image. However, if you are only getting a duplicate of your current license (not renewing), the kiosk will use your existing photo.

What do I do if the kiosk says I have a suspension?

Call 615-251-8590 or visit a Driver Services office to find out why your license is suspended and what you need to do to restore it. Suspensions can be due to unpaid tickets, child support, medical reasons, or other issues. A staff member can explain the reason and tell you the steps to clear the suspension.