Where to Update Your License in the DoorDash App
You update your driver's license information directly in the DoorDash driver app under your account settings, not through a separate website or phone call. Open the app, tap your profile icon (usually in the bottom right), then look for a section labeled "Documents," "Verification," or "Account Information"—the exact label varies by app version. From there, you can upload a new photo of your license or update the expiration date.
DoorDash does not process the update when ready. After you submit new license information, the company's verification team reviews it, which typically takes 24 to 72 hours. During that time, you may still be able to dash (deliver), but some account features might be restricted if your license is expired or flagged as invalid. You will receive a notification in the app or by email once the update is approved or if DoorDash needs you to resubmit.
If you cannot find the documents section in your app, check that you are using the most recent version. Uninstall and reinstall DoorDash from your phone's app store to may support you have the latest interface. Older versions sometimes lack the self-service upload feature, and you may need to contact DoorDash support instead.
Key Takeaways
- Upload your updated license photo through your DoorDash driver app profile under Documents or Verification, not through email or a website.
- DoorDash's verification team reviews new license information within 24 to 72 hours before approving the update.
- Your account may have restricted features while a license update is pending, so submit changes as soon as your license is renewed or information changes.
- If the app does not show a documents upload option, update to the latest version of the DoorDash driver app.
What Information DoorDash Requires on Your License
DoorDash needs your full legal name, date of birth, license number, state of issue, and expiration date to match your account. The photo you upload must show the front of your license clearly—all text and the photo on the card must be readable. Blurry, cropped, or partially obscured images will be rejected, and you will be asked to resubmit.
Your license must be valid (not expired) at the time you submit it. If your license expired, you cannot dash until you renew it with your state's DMV and upload the new card. Some states allow you to renew online or by mail; others require an in-person visit. Check your state DMV's website for renewal options and timelines before your current license expires.
The name on your DoorDash account must match the name on your license exactly. If you have recently changed your legal name, you will need to update your DoorDash account name first, then upload the new license. Contact DoorDash support through the app if your account name does not match your current license.
Steps to Upload a New License Photo
- Open the DoorDash driver app and tap your profile icon at the bottom right.
- Scroll down and select "Documents," "Verification," or "Account Information" (wording varies by app version).
- Tap "Driver's License" or "Update License."
- Choose "Take a Photo" or "Upload from Gallery" to submit a new image of your license.
- Position the license so the front side fills the frame and all text is in focus. Avoid glare and shadows.
- Review the image and tap "Submit" or "Confirm."
- Wait for the notification that your update has been approved (usually 24 to 72 hours).
Do not submit a photo of an old or expired license. DoorDash will reject it, and you will have to resubmit. If you are renewing your license and have not yet received the new card in the mail, wait until it arrives before uploading. Some states issue temporary digital licenses or paper permits during the renewal process—check with your state DMV about whether DoorDash will accept these as proof while you wait for the physical card.
What Happens If Your License Update Is Rejected
If DoorDash rejects your license photo, you will receive a message in the app explaining why. Common reasons include the image being blurry, the expiration date being unreadable, the license being expired, or the name not matching your account. Read the rejection reason carefully and resubmit with a corrected image or updated information.
If your license has expired and you have not yet renewed it with your state DMV, you cannot dash until you do. Visit your state's DMV website to find out how to renew—most states now offer online renewal for standard driver's licenses, though some require an in-person appointment. Once you receive your renewed license, upload a photo of it to DoorDash when ready.
If you resubmit and DoorDash rejects it again, or if you believe the rejection is an error, contact DoorDash support through the app. Tap your profile, select "Help," and choose "Account & Documents." Describe the issue and attach a clear photo of your license. Support typically responds within 24 hours.
Timing: When to Update Before Your License Expires
Update your license information at least two weeks before your current license expires. This gives DoorDash time to verify the new information and prevents your account from being suspended if your old license expires while the update is still pending. If you wait until the expiration date passes, DoorDash may restrict your account when ready, and you will not be able to dash until the new license is verified.
If your license has already expired and you are still dashing, DoorDash may deactivate your account without warning. Check your license expiration date now: if it is within 30 days, renew it with your state DMV and upload the new card to DoorDash as soon as it arrives. Do not wait for DoorDash to send you a reminder.
Updating Your License After a Name Change or Address Change
If you changed your legal name (through marriage, divorce, or legal petition), you must update your license with your state DMV first. Once you have the new license in hand, update your DoorDash account name to match, then upload the new license photo. DoorDash will not approve a license if the name on the card does not match the name on your account.
If you moved to a new state, you will need to get a driver's license from your new state's DMV. DoorDash accepts licenses from all U.S. states, but you cannot dash in a state using a license from another state—you must have a valid license from the state where you are delivering. Once you receive your new state license, upload it to DoorDash and your account will be updated.
If you only changed your address but kept the same state license, you do not need to update your license with DoorDash. However, make sure your DoorDash account address matches your current address for payment and tax purposes. Update your address in your account settings separately from your license information.
Frequently Asked Questions
Can I dash while DoorDash is reviewing my updated license?
Usually yes, but it depends on your account status. If your old license is still valid, you can typically dash while the update is pending. If your old license has expired, DoorDash may restrict your account until the new license is verified. Check your app for any account warnings or restrictions.
What if I do not have a smartphone to upload a photo?
You will need a smartphone with the DoorDash driver app to upload your license. If you do not have one, contact DoorDash support through the app (or borrow a phone to access support) and explain your situation. Support may be able to help you find an alternative way to submit your license information, though this is not may provide.
How long does DoorDash keep my license information?
DoorDash stores your license information in your account for as long as you are an active driver. The company uses it to verify your identity and confirm you are legally able to drive. When you deactivate your account, DoorDash retains the information for a set period for legal and tax purposes, then deletes it according to its privacy policy.
Can I update my license on the DoorDash website instead of the app?
No. DoorDash requires driver's license updates through the driver app only. The website does not have a documents upload feature. You must use the mobile app on your phone or tablet to submit a new license photo.
What if my license was recently renewed but I have not received the physical card yet?
Wait for the physical card to arrive before uploading. DoorDash requires a photo of the actual license card, not a temporary permit or digital license. Check your state DMV's website for the expected delivery time. If your current license is about to expire and the new card has not arrived, contact your state DMV to request expedited delivery or a temporary extension.