Why DoorDash Needs Your Current Driver's License

DoorDash requires all delivery drivers to keep their driver's license information current in their account. The company uses this information to verify your identity, confirm you are legally allowed to drive, and meet insurance requirements. If your license expires, changes, or gets suspended, DoorDash needs to know — and you need to update it before you can keep delivering.

Your driver's license is one of the core documents DoorDash checks during onboarding and periodically throughout your time as a driver. If the information in your DoorDash account no longer matches your actual license, your account can be deactivated, and you will not be able to accept orders until you fix it.

Key Takeaways

  • You can update your driver's license information through the DoorDash driver app under Account Settings, without contacting support.
  • DoorDash will ask for your license number, expiration date, and state of issue — have your physical license in front of you when you update.
  • If your license expired or was suspended, you must renew or resolve the suspension with your state's DMV before DoorDash will reactivate your account.
  • Updates usually take a few hours to process, but DoorDash may request additional documents if the new information does not match their records.
  • If you cannot update through the app, contact DoorDash support through the Help section to request a manual update.

How to Update Your License in the DoorDash Driver App

Open the DoorDash driver app and tap the menu icon (three horizontal lines) in the bottom right corner. Select Account, then look for a section labeled Documents, Verification, or Driver Information — the exact label varies depending on your app version and region.

Tap on Driver's License or the option to update your license information. You will be asked to enter your license number, the state that issued it, and the expiration date. Type this information exactly as it appears on your physical license. Double-check the numbers and date before you submit, because mismatches can delay processing.

Some versions of the app will also ask you to upload a photo of your license. If prompted, take a clear photo of the front of your license in good lighting, making sure all text is readable. The photo should show the entire license and fit within the file size limit the app specifies.

After you submit, the app will show a confirmation message. DoorDash typically processes license updates within a few hours, though it can take up to 24 hours during busy periods. You will receive a notification in the app or by email once the update is complete.

What to Do If Your License Has Expired or Been Suspended

If your driver's license has expired, you cannot update it in DoorDash and continue delivering. You must renew your license with your state's DMV first. Once you have your new license in hand, follow the update steps above with the new license number and expiration date.

If your license was suspended or revoked, DoorDash will not reactivate your account until the suspension is lifted. Contact your state's DMV to find out why your license was suspended and what steps you need to take to restore it. This might involve paying a fine, completing a defensive driving course, or waiting out a suspension period. Once your license is valid again, you can update DoorDash.

Do not attempt to deliver while your license is expired or suspended. DoorDash's insurance does not cover you, and you could face legal consequences if you are stopped by police.

If DoorDash Requests Additional Documents

Sometimes DoorDash's system flags your update for manual review, especially if the new information differs significantly from what they have on file or if the photo is unclear. When this happens, you will see a message in the app asking you to submit additional documents or clarification.

Follow the instructions in the notification. You may be asked to upload a clearer photo of your license, provide a document showing your address, or answer questions about the discrepancy. Respond as quickly as you can — your account will remain inactive until DoorDash completes the review.

If you do not see clear instructions in the app, go to the Help section and search for "driver verification" or "update license." You can also contact DoorDash support through the Help menu to ask what documents they need and how to submit them.

Updating Your License After a Name Change

If you changed your name and your driver's license now shows a different name than the one in your DoorDash account, you need to update both. First, update your name with your state's DMV and receive your new license. Then update your license information in DoorDash as described above.

DoorDash may also ask you to update your name in your account profile. Go to Account Settings and look for a Personal Information or Profile section. Update your first and last name to match your new license exactly. Submit both changes and wait for DoorDash to confirm that everything matches.

What Happens If You Do Not Update Your License

If your license expires or changes and you do not update DoorDash, your account will eventually be deactivated. You will not be able to see new delivery offers or complete orders. DoorDash sends notifications before this happens, but the timeline varies.

Once your account is deactivated for license issues, you cannot reactivate it yourself through the app. You will need to contact DoorDash support, provide your updated license information, and wait for them to manually review and reactivate your account. This process takes longer than a routine update and can mean days without income.

Frequently Asked Questions

How long does it take DoorDash to process a license update?

Most updates process within a few hours, but it can take up to 24 hours. If DoorDash flags your update for manual review, it may take 2 to 5 business days. You will receive a notification in the app once the update is complete.

Can I update my license if it is expired?

No. You must renew your license with your state's DMV first. Once you have your new license, you can update DoorDash. You cannot deliver with an expired license.

What if the app will not let me update my license?

Try logging out and logging back in, or uninstall and reinstall the app. If the problem persists, contact DoorDash support through the Help section. They can manually update your license information or troubleshoot why the app is not accepting your update.

Do I need to upload a photo of my license every time I update it?

Not always. If you are just updating the expiration date because your license renewed, you may only need to enter the new date. DoorDash will ask for a photo if the system requires it or if they flag your update for review.

What if my address changed but my license has not been updated yet?

Update your address with your state's DMV first, then update DoorDash with your new license. DoorDash uses the address on your license as your official delivery address, so they need to match. If you have already moved, contact DoorDash support to explain the situation while you wait for your new license.