Where the Orem office is and what it handles

The Orem Drivers License Division is a Utah State Department of Public Safety office that issues learner permits, driver licenses, and ID cards to residents in Utah County and surrounding areas. It is located at 56 South State Street in Orem, Utah. This office processes new applications, renewals, replacements, and tests — both the written permit test and the road test for your license.

If you live in or near Orem, this is likely your closest option for in-person services. However, some transactions can be completed online or by mail through the Utah Driver License Division website, so you may not need to visit in person for every step.

Key Takeaways

  • The Orem office is located at 56 South State Street and handles permits, licenses, and ID cards for Utah County residents.
  • You will need an appointment for most services; walk-ins are not may provide to be seen, so call ahead or book online.
  • Bring your Social Security number, proof of residency, proof of identity, and any documents related to your current license status.
  • The office is open during standard business hours, but hours vary by day, so check the Utah Driver License Division website before you go.
  • Road tests are scheduled through the same office, and you must have a valid permit and a vehicle to take the test.

What documents you need to bring

The documents required depend on whether you are getting your first license, renewing, or replacing one. For a first-time license or permit, bring your Social Security card (or a document showing your number), a document proving your identity (passport, birth certificate, or tribal ID), and proof of your current address (utility bill, lease, or bank statement dated within the last 60 days).

If you are renewing or replacing an existing license, you will need your current license or ID card and proof of residency. If your name has changed, bring a document showing the change — a marriage certificate, divorce decree, or court order. The Utah Driver License Division website lists the full set of acceptable documents, so review it before your visit to avoid a second trip.

How to schedule an appointment

The Orem office requires an appointment for most services. You can schedule online through the Utah Driver License Division website, or you can call the office directly. The phone number and online booking link are on the state website. Appointments typically fill up during peak times (lunch hours, late afternoons, and Fridays), so book as far ahead as you can.

If you do not have an appointment, you may be turned away or face a very long wait. Walk-in service is not may provide. If you cannot reach the office by phone or the online system is down, visit the office in person during business hours to ask about availability.

Office hours and what to expect during your visit

The Orem office is open Monday through Friday during standard business hours. Hours vary by day and may change seasonally, so check the Utah Driver License Division website or call ahead to confirm. The office is typically closed on state holidays and weekends.

When you arrive, bring all required documents and your appointment confirmation (if you booked online). Check-in is usually quick, and you will be called when it is your turn. If you are taking a written test, you will complete it at a computer terminal in the office. If you are scheduling a road test, the staff will give you a date and time and explain what to bring and what to expect.

Road testing at the Orem location

The Orem office administers road tests for driver license applicants. To schedule a road test, you must have a valid learner permit, be at least 16 years old (or meet your state's age requirement), and have a vehicle and a licensed adult supervisor present. The vehicle must be in safe working condition and registered in Utah.

Road tests are scheduled through the same office where you got your permit. When you book your test, you will receive instructions on what to bring, what the test covers, and what happens if you do not pass. Tests are typically scheduled weeks in advance, so plan ahead. If you need to reschedule or cancel, contact the office as soon as possible.

Other services and limitations

The Orem office also issues state ID cards for people who do not drive, handles name changes on licenses, and processes replacements for lost or damaged cards. However, not all services are available at every office location. If you need a service that is not listed on the office's page, call ahead to confirm it is available before you make the trip.

Some transactions — such as license renewals for people with no violations — can be completed online or by mail without visiting an office. Check the Utah Driver License Division website to see whether your renewal or replacement can be handled remotely. This can save you time and an appointment slot for someone who must visit in person.

Frequently Asked Questions

Can I take my road test at the Orem office if I got my permit somewhere else?

Yes. Your permit must be valid and issued by Utah, but you can take your road test at any Utah Driver License Division office, including Orem. Call ahead to schedule your test and confirm the office has availability.

What if I fail my road test?

You can reschedule and take the test again. There is usually a waiting period between attempts, and you may be charged a fee for each test. Ask the examiner or office staff what the rules are and when you can book your next attempt.

Do I need an appointment to renew my license by mail?

No. If you are renewing a license that is not expired and you have no violations, you may be able to renew by mail or online without visiting the office. Check the Utah Driver License Division website to see if your renewal qualifies for remote processing.

What should I do if the office is closed when I need to visit?

Check the Utah Driver License Division website for other office locations in Utah County or nearby counties. You may be able to visit a different office instead. If you need service urgently, call the main Driver License Division phone line to ask about options.

Can I get a duplicate license at the Orem office?

Yes. Bring your current license, proof of residency, and payment for the replacement fee. The office will issue a duplicate with the same information as your current license. Processing usually takes a few minutes.