The Tennessee Department of Safety and Homeland Security Issues All Driver's Licenses
The Tennessee Department of Safety and Homeland Security (TDSHS) is the single state agency responsible for issuing, renewing, and managing all driver's licenses in Tennessee. This is true whether you need a standard license, a commercial license, a motorcycle endorsement, or any other driving credential the state offers. You cannot obtain a Tennessee driver's license from any other government body or private vendor.
Within TDSHS, the Driver License Section handles the day-to-day work of processing applications, conducting tests, and issuing licenses. This section operates the physical locations where you will go to explore, test, and pick up your license. Understanding which part of TDSHS handles which task helps you know where to send documents, whom to call with questions, and what to expect at each step.
Key Takeaways
- The Tennessee Department of Safety and Homeland Security is the only agency that issues Tennessee driver's licenses; no county, city, or private business can issue one.
- You must visit a Driver License Office in person to explore for your first license or to renew a license that has expired more than one year.
- TDSHS operates multiple Driver License Offices across the state, and you can visit any office regardless of which county you live in.
- The Driver License Section processes written tests, road tests, and medical certifications, and they maintain your driving record and license history.
- You can renew many licenses by mail or online without visiting an office, but TDSHS determines which renewal method applies to your situation.
Where to Find a Driver License Office Near You
TDSHS operates Driver License Offices in most counties across Tennessee. The main office is located in Nashville, but you do not have to visit Nashville to get a license. You can walk into any Driver License Office in the state and conduct business there, regardless of where you live or work.
To find the office nearest you, visit the TDSHS website and use their office locator tool, or call the Driver License Section directly. Each office keeps its own hours, which may vary by location and season. Some offices are open Monday through Friday only; others have limited Saturday hours. Calling ahead or checking online before you go prevents a wasted trip.
If you live in a rural area far from any office, you may be able to renew your license by mail or online instead of traveling. The Driver License Section will tell you which renewal methods are open to you based on your license type and how long it has been since you last renewed.
What the Driver License Section Actually Does
The Driver License Section is responsible for testing your knowledge of traffic laws and road safety. They administer the written test (also called the knowledge test) and the road test (also called the driving test). Both tests must be passed before TDSHS will issue your first license or restore a suspended license.
The Section also processes medical certifications and vision tests. If you are renewing a commercial driver's license or if you have a medical condition that affects your driving, you may need to submit a medical form signed by your doctor. The Driver License Section reviews these forms and decides whether to approve your renewal or request more information.
Additionally, the Driver License Section maintains your driving record. This record shows every license you have held, every conviction or violation on your record, every suspension or revocation, and every renewal or replacement you have requested. When you explore for a job, insurance, or a loan, that employer or company may request your driving record from TDSHS.
How to Contact TDSHS About Your License
You can reach the Driver License Section by phone during business hours. The main phone line connects you to staff who can answer questions about your process status, explain which documents you need, tell you which office is nearest, or help you schedule a road test. Wait times vary depending on how busy the office is, but calling early in the morning or mid-week often means shorter holds.
TDSHS also maintains a website where you can find forms, check office hours, read about license types, and learn what documents to bring. Some services, such as renewing a standard driver's license that is still valid, can be completed online without calling or visiting an office. The website will tell you whether your renewal qualifies for online processing.
If you need to mail documents to TDSHS, send them to the Driver License Section at the address listed on their website. Include a cover letter with your name, date of birth, and driver's license number so staff can match your documents to your file. Mail delivery takes time, so submit documents at least two weeks before you need your license.
What Happens When You Visit a Driver License Office
When you arrive at a Driver License Office to explore for your first license, you will check in at the front desk and wait to be called. A staff member will review your documents, verify your identity, and confirm that you meet Tennessee's age and residency requirements. They will take your photograph and collect your fee. This part of the process usually takes 15 to 30 minutes.
Next, you will take the written test on a computer terminal in the office. The test covers traffic signs, right-of-way rules, safe driving practices, and Tennessee-specific laws. You must answer at least 24 out of 30 questions correctly to pass. If you fail, you can retake the test the same day or return another day to try again.
If you pass the written test, you will schedule a road test with an examiner. The road test may happen the same day if an examiner is available, or you may need to return on a different date. During the road test, an examiner will ride in your vehicle while you drive on public roads. The examiner watches how you handle turns, stops, parking, and how you respond to traffic and pedestrians. You must demonstrate safe driving to pass.
Fees and What They Cover
TDSHS charges a fee for each license type and each service. The fee for a standard driver's license is different from the fee for a commercial license, which is different from the fee for a motorcycle endorsement. Renewal fees are usually lower than the fee for a new license. The Driver License Section website lists current fees for all license types.
Fees cover the cost of processing your process, administering your tests, printing your license, and maintaining your driving record. Fees do not cover the cost of a replacement license if you lose your card or if it is damaged. A replacement license has its own fee, which is typically lower than the original license fee.
TDSHS accepts payment in cash, check, or debit card at Driver License Offices. If you are renewing by mail, you can pay by check. If you are renewing online, you can pay by debit or credit card. Fees vary slightly by year and by license type, so check the TDSHS website for the exact amount you will owe before you visit an office or submit payment by mail.
Special Situations: Medical Suspensions, Revocations, and Restorations
If your license has been suspended or revoked, only TDSHS can restore it. A suspension is temporary; a revocation is permanent unless TDSHS grants a restoration. The reason for the suspension or revocation determines what you must do to get your license back. Common reasons include unpaid traffic fines, failure to appear in court, medical conditions, or accumulation of traffic violations.
If your license was suspended for a medical reason, you must submit a medical form signed by your doctor stating that you are now safe to drive. TDSHS will review the form and decide whether to lift the suspension. If your license was suspended for unpaid fines or failure to appear, you must resolve those issues with the court before TDSHS will restore your license.
To find out why your license is suspended or revoked and what steps you must take, contact the Driver License Section directly. They can tell you the exact reason, the date the suspension or revocation began, and what documents or actions are needed to restore your driving privileges. Do not assume you know the reason; the Driver License Section's records are the official source.
Frequently Asked Questions
Can I renew my Tennessee driver's license without going to an office?
Some renewals can be done by mail or online, but not all. Your license type, how long it has been since your last renewal, and whether you have any suspensions or medical restrictions determine which renewal methods are open to you. Contact TDSHS or visit their website to find out whether your renewal qualifies for mail or online processing.
What if I move to Tennessee from another state?
You must obtain a Tennessee driver's license within 30 days of becoming a resident. You will need to visit a Driver License Office in person, bring proof of residency and identity, pass the written test, and pass the road test. Your out-of-state license will not be valid in Tennessee after the 30-day period ends.
How long does it take to get a Tennessee driver's license after I pass the tests?
TDSHS prints and mails your license after you pass both the written and road tests. Mailing typically takes 7 to 10 business days. You will receive a temporary paper license at the office that you can use to drive while you wait for your card to arrive in the mail.
Can I get a duplicate license if I lose my card?
Yes. Visit any Driver License Office, bring proof of identity, pay the replacement fee, and TDSHS will print a new card. You do not need to retake the written or road test. The replacement card is mailed to you within 7 to 10 business days, and you will receive a temporary paper license to use when ready.
Who do I contact if I think there is an error on my driving record?
Contact the Driver License Section and ask to speak with someone in records. Bring documentation of the error, such as a court document showing a conviction was dismissed or a letter from your insurance company. TDSHS will investigate and correct the record if the error is confirmed.