Book your Arizona Travel ID appointment online through the Arizona Department of Transportation website or by calling their customer service line
Arizona offers the Travel ID as a Real ID-compliant document that works for domestic flights and federal buildings. To get one, you must schedule an appointment at an Arizona Department of Transportation (ADOT) office. You cannot walk in without an appointment — all visits are by reservation only.
The fastest way to book is through the ADOT website at azdot.gov. You'll select your preferred location, date, and time from available slots. If you prefer to book by phone, call the ADOT customer service line. Wait times on the phone can be long during peak periods, so booking online usually moves faster.
Appointments typically fill up weeks in advance, especially in urban areas like Phoenix and Tucson. If your preferred location and date are full, you have two options: choose a different ADOT office location (even if it's farther away) or check back in a few days when new slots may open.
Key Takeaways
- You must book an appointment before visiting an ADOT office — walk-ins are not accepted for Travel ID services.
- The ADOT website lets you see all available appointment times across Arizona locations and book when ready.
- Bring your current Arizona driver's license or ID card, proof of citizenship, and proof of residency to your appointment.
- Appointments fill quickly in populated areas, so book as soon as you know you need a Travel ID.
- If your preferred time slot is full, you can travel to a different ADOT office or wait for new openings to appear.
What documents to bring to your appointment
ADOT requires specific documents at your appointment. Bring your current Arizona driver's license or ID card, one document proving U.S. citizenship (such as a birth certificate, passport, or naturalization certificate), and one document proving your current Arizona address (such as a utility bill, lease, or mortgage statement dated within the last 60 days).
If your name has changed since your current ID was issued, bring the document that shows the change — a marriage certificate, divorce decree, or court order. Bring originals, not copies, though ADOT will return them to you after verifying.
You'll also need to bring payment. The Travel ID fee varies but is typically under $30. ADOT accepts cash, check, and card at most locations, though it's wise to call ahead and confirm payment methods at your specific office.
How long appointments take and what to expect
A Travel ID appointment usually takes 15 to 30 minutes from check-in to completion. You'll check in, verify your documents, have your photo taken, and sign the process. The Travel ID is issued on the spot, so you leave with your new document the same day.
Arrive 5 to 10 minutes early. Bring all required documents in one place so you don't have to search through your bag during the appointment. If you're missing even one document, ADOT will not process your process and you'll need to reschedule.
ADOT offices can be busy, especially mid-morning and mid-afternoon on weekdays. If you book an early morning or late afternoon slot, you may experience shorter wait times before your appointment time.
Finding ADOT office locations near you
Arizona has ADOT offices in most cities and towns. The main locations are in Phoenix, Tucson, Mesa, Chandler, Glendale, Scottsdale, Tempe, Peoria, and Flagstaff, but smaller offices exist throughout the state. When you visit the ADOT website to book, you can filter by location and see which offices have openings.
If your nearest office is fully booked for weeks, consider visiting an office in a neighboring city. Rural offices often have more availability than urban ones, and the drive may be worth it if you need an appointment soon.
What to do if you can't find an available appointment
If all nearby locations show no openings, check back in a few days. ADOT releases new appointment slots regularly, and cancellations open up throughout the week. Setting a reminder to check every few days increases your chances of finding a slot.
You can also try offices in less populated areas. An office 30 or 40 miles away may have same-week availability when your local office is booked two months out. The ADOT website shows availability across all locations at once, so you can compare.
If you need a Travel ID urgently for an upcoming flight, contact ADOT customer service directly. Explain your situation and ask if they have any options for expedited service or if they can add you to a cancellation list.
Rescheduling or canceling your appointment
If you need to change your appointment, log back into the ADOT website using the confirmation number from your booking email. You can reschedule to a different date or location directly through the system. Canceling and rebooking takes just a few clicks.
If you cancel, that time slot opens up for other people to book. If you're rescheduling because you found a better time, do it as soon as possible so others aren't left waiting for slots that don't exist.
After your appointment: using your Travel ID
Your Travel ID is valid for domestic flights and entry to federal buildings that require Real ID. It is not valid for international travel — you'll still need a passport for that. The Travel ID looks like a standard Arizona driver's license but has a gold star in the upper right corner, which signals Real ID compliance to TSA and federal agencies.
Your Travel ID is valid for the same length of time as a standard Arizona driver's license. When it expires, you'll need to renew it through the same ADOT process, which also requires an appointment.
Frequently Asked Questions
Can I book an appointment for someone else?
No. The person who will receive the Travel ID must book the appointment themselves or have a parent or guardian book it on their behalf if they're a minor. You must present valid ID at your appointment that matches the name on the reservation.
What if I miss my appointment?
Contact ADOT as soon as possible to reschedule. If you miss an appointment without canceling, that slot is lost and you'll need to book a new one. Repeated no-shows may result in restrictions on future bookings.
Do I need an appointment to renew my Travel ID?
Yes. Renewals also require an appointment through the same ADOT booking system. You cannot renew by mail or online — you must visit an office in person.
Can I get a Travel ID if I'm not a U.S. citizen?
No. The Travel ID is only for U.S. citizens. You must provide proof of citizenship at your appointment. If you're a permanent resident or have another immigration status, you'll need a different form of Real ID or a passport for domestic flights.
How far in advance should I book my appointment?
Book as soon as you know you need a Travel ID. In busy areas, appointments fill 4 to 8 weeks ahead. If you have an upcoming flight, book when ready — if nothing is available locally, you may find slots at offices farther away.