How to check your road test appointment details
You can confirm your road test appointment in Ontario through the ServiceOntario website or by calling the testing centre directly. The fastest way is to log into your ServiceOntario account online — you'll see your appointment date, time, and location there. If you don't have an online account yet, you can create one using your email address and a password.
When you log in, look for the section labeled "Driving Test Appointments" or "My Appointments." Your confirmation will show the exact date and time you're scheduled, which testing location you'll go to, and what vehicle class you're taking the test for (usually Class G2 to Class G). Write down or screenshot these details so you have them handy.
If you prefer to confirm by phone, call the ServiceOntario contact centre at 1-800-387-3556. Have your driver's licence number or process number ready when you call. They can tell you your appointment details and answer questions about what to bring or what to expect.
Key Takeaways
- Log into your ServiceOntario account online to see your road test date, time, and location in one place.
- If you don't have a ServiceOntario account, create one free using your email address so you can check your appointment anytime.
- You can also call 1-800-387-3556 to confirm your appointment details over the phone with a ServiceOntario representative.
- Write down or take a screenshot of your appointment confirmation so you have the information before test day.
- Your confirmation will tell you which testing centre location you're assigned to, which matters because some centres have different hours or wait times.
What information you'll see in your confirmation
Your appointment confirmation includes several pieces of information you need to know before test day. The date and time tell you exactly when to arrive — most testing centres ask you to show up 15 minutes early. The location tells you which DriveTest centre you're going to; Ontario has multiple locations across the province, and you may not be assigned to the one closest to your home.
Your confirmation also shows the vehicle class you're testing for (Class G2 or Class G, most commonly) and sometimes notes about what documents to bring. Some confirmations include a reminder about the vehicle requirements — for example, that your car must have valid insurance and a safety inspection certificate. Keep this confirmation accessible on test day; some centres ask to see it when you check in.
Logging into ServiceOntario online
Go to ontario.ca and search for "ServiceOntario account" or navigate directly to the ServiceOntario login page. If you've never created an account, click "Create an account" and enter your email address. You'll receive a verification email — click the link in that email to confirm your address, then create a password.
Once you're logged in, look for "Driving and Vehicle Services" or a similar heading. Under that section, you should see "Driving Test Appointments" or "My Appointments." Click there and your road test details will appear. If you've booked multiple tests (for example, a G2 test and later a G test), you'll see all of them listed with their separate dates and times.
If you're having trouble finding your appointment online, it may not have been entered into the system yet. Appointments usually appear in your account within 24 hours of booking. If more than a day has passed and you still don't see it, calling ServiceOntario is the next step.
Calling ServiceOntario to confirm by phone
The ServiceOntario contact centre is open Monday to Friday, 8:30 a.m. to 5 p.m. Eastern Time. Call 1-800-387-3556 and tell the representative you want to confirm your road test appointment. Have your driver's licence number, process number, or date of birth ready so they can look up your record quickly.
The representative will tell you your appointment date, time, and testing location. This is also a good time to ask questions about what documents to bring, what the test involves, or whether your appointment has been cancelled or rescheduled. If you need to reschedule, you can sometimes do that during the same call, though availability depends on how far away your current appointment is.
What to do if you can't find your appointment
If you've booked a road test but can't see it in your ServiceOntario account or when you call, the appointment may not have been processed yet. Wait 24 hours after booking and try again. Appointments sometimes take a full business day to appear in the system.
If it's been more than 24 hours and your appointment still isn't showing up, call ServiceOntario at 1-800-387-3556. Explain when you booked the test and what method you used (online, by phone, or in person). They can search their records and tell you whether the booking went through. If there was an error during booking, they can help you reschedule.
If you never received a confirmation email after booking online, check your spam or junk folder — sometimes confirmation emails end up there. If you still can't find it, calling is the safest way to know for certain that your appointment exists and when it's scheduled.
Changes to your appointment before test day
If you need to reschedule your road test, you can make changes through your ServiceOntario account or by calling 1-800-387-3556. Online, log in and look for an option to "Reschedule" or "Modify" your appointment. You'll see available dates and times at your testing centre, and you can pick a new slot.
If you call to reschedule, have your appointment details ready. The representative will show you what times are open and book you into a new slot. Keep in mind that cancelling and rebooking may take you out of your original time slot — availability changes constantly, so the new appointment might be weeks away depending on how busy the testing centre is.
If you need to cancel entirely rather than reschedule, you can do that online or by phone as well. Cancelling frees up your spot for another test-taker, but you'll need to book a new appointment from scratch if you want to test later.
Frequently Asked Questions
How long before my test should I confirm my appointment?
You can confirm your appointment anytime after you book it — there's no rule about when. Most people check a few days before their test date to make sure they have the time and location written down. Checking the week before gives you time to reschedule if something comes up.
What if my appointment was cancelled or rescheduled without me asking?
Testing centres sometimes cancel appointments if there's a technical issue or staffing problem. If you notice your appointment is gone from your account, call ServiceOntario right away at 1-800-387-3556. They can tell you why it was cancelled and help you book a new date.
Can I confirm my appointment at the testing centre on the day of my test?
Yes, you can check in at the testing centre and they'll confirm your appointment details. However, it's better to confirm online or by phone beforehand so you know you're on the schedule and have the correct time. Showing up without confirming first risks finding out your appointment doesn't exist or was rescheduled.
Do I need to print my confirmation or can I show it on my phone?
Most testing centres accept a digital copy on your phone, but it's safer to have a printed copy or at least a screenshot. Call your specific testing centre ahead of time to ask what they prefer. Having both a digital and printed version means you're covered either way.
What if I'm logged into ServiceOntario but can't see my driving test appointment?
Your appointment may not have been entered into the system yet — wait 24 hours after booking. If it's still not there, call ServiceOntario at 1-800-387-3556 with your driver's licence or process number. They can search their records and tell you whether the booking was successful.