You can book a Minnesota driver license appointment at the Mall of America location, but you need to know which services they offer and how far in advance to schedule

The Minnesota Department of Public Safety runs a driver license office inside Mall of America in Bloomington. This location handles replacements for lost, stolen, or damaged licenses, along with renewals and other standard license transactions. However, not every service is available at every location, and appointment availability changes based on demand.

The Mall of America office is popular because of its location and hours, but that also means appointments fill up quickly — sometimes weeks in advance. You cannot walk in without an appointment; Minnesota's driver license system requires you to book a time slot before you arrive.

Key Takeaways

  • Minnesota driver license appointments must be booked through the state's online system at mn.gov/dvs or by calling the appointment line; you cannot schedule at the Mall of America location directly.
  • The Mall of America office is located inside the mall in Bloomington and is open during extended hours, but appointment slots often book out several weeks ahead.
  • You will need your current ID (even if damaged), proof of residency, and your Social Security number to replace a lost, stolen, or damaged license.
  • If the Mall of America location has no available appointments, you can book at other Minnesota driver license offices, which sometimes have sooner openings.

How to book an appointment through the state system

Go to mn.gov/dvs and select "Schedule an Appointment" from the homepage. The state's online booking system will ask you what service you need — in your case, "Replace Lost, Stolen, or Damaged License" — and then show you available dates and times at locations near you.

When you search for locations, type "Mall of America" or "Bloomington" to filter the results. The system displays appointment slots that are currently open. If you do not see times that work for you, check back in a few days; cancellations open up regularly, and new slots are released as the calendar moves forward.

If the online system is not working or you prefer to book by phone, call the Minnesota driver license appointment line at 651-297-2126. The line is open during business hours and staff can search for appointments at any location, including Mall of America.

What to bring to your Mall of America appointment

Bring your current driver license, even if it is damaged, lost, or stolen. If your license is lost or stolen, bring a police report or a signed statement saying you reported it to police. If it is damaged, bring the physical card if you have it.

You will also need proof of your current Minnesota address — a utility bill, lease, mortgage statement, or bank statement dated within the last 60 days. Bring your Social Security number (you can write it on a piece of paper if you do not have your card). If you have changed your name since your last license, bring a marriage certificate, divorce decree, or court order showing the change.

Bring one form of photo ID if your license is lost or stolen and you do not have another ID. A passport, military ID, or tribal ID will work. If you have none of these, call the appointment line ahead of time to ask what documents the office will accept.

Mall of America location details and hours

The Minnesota driver license office at Mall of America is located on the second floor of the mall, in the north building. The address is 5000 Center Court, Bloomington, MN 55425. Parking is available throughout the mall; the office is accessible from multiple mall entrances.

Hours are typically Monday through Friday, 8:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 5:00 p.m. The office is closed on Sundays and state holidays. Hours can change seasonally or for special events, so check the state website before you go.

Arrive about 10 minutes before your appointment time. The office processes one person per appointment slot, so arriving early does not speed up your service. If you are running more than 15 minutes late, call ahead; the office may be able to reschedule you rather than cancel your slot.

Why Mall of America appointments book up fast

The Mall of America location is one of the busiest driver license offices in Minnesota because it has extended hours and is centrally located for the Twin Cities area. This means appointments fill up faster than at smaller, rural offices. During peak seasons — late summer, early fall, and around holidays — you may see availability only two to three weeks out.

If you cannot find an appointment at Mall of America within your timeframe, consider booking at a different location. Smaller offices in surrounding counties sometimes have openings sooner. You can replace your license at any Minnesota driver license office; it does not have to be the one closest to where you live.

Alternative locations if Mall of America is full

Minnesota has driver license offices in most counties. If Mall of America has no available appointments, search the state website for offices in nearby areas: Hennepin County (Minneapolis), Ramsey County (St. Paul), Carver County (Chaska), Scott County (Shakopee), or Dakota County (Hastings). Some of these locations have shorter wait times.

You can also check if any office offers walk-in hours on certain days. Not all locations do, but some reserve a portion of their schedule for walk-ins. Call ahead to confirm before you show up without an appointment.

What happens at your appointment

When you arrive, check in at the front desk and present your appointment confirmation (digital or printed). A staff member will review your documents, take a new photo, and process your replacement license. The entire appointment usually takes 15 to 30 minutes.

You will pay a replacement fee at the time of service. The fee for a replacement license is the same whether it is lost, stolen, or damaged. You can pay by cash, check, or card. Your new license will be mailed to your address within 7 to 10 business days. You will receive a temporary paper license at the appointment that you can use to drive while you wait for the card.

Frequently Asked Questions

Can I cancel or reschedule my appointment?

Yes. Log back into the state's online booking system and select your appointment to cancel or change the time. You can also call the appointment line at 651-297-2126. If you cancel, that time slot opens up for other people, so cancel as soon as you know you cannot make it.

What if I lose my appointment confirmation?

You do not need to print or save your confirmation. When you arrive at the office, give your name and date of birth at the front desk and staff will look up your appointment. If you booked online, you should have received a confirmation email; check your spam folder if you cannot find it.

Do I need an appointment if I am renewing my license instead of replacing it?

Yes, all driver license transactions in Minnesota require an appointment, including renewals. Use the same booking system at mn.gov/dvs and select "Renew License" instead of "Replace Lost, Stolen, or Damaged License."

Can someone else pick up my new license for me?

No. Your new license is mailed to your address, so you do not pick it up in person. The temporary paper license you receive at your appointment is what you use to drive until the card arrives in the mail.

What if I move before my new license arrives?

Contact the Minnesota Department of Public Safety to update your address before your license is mailed. You can update your address online at mn.gov/dvs or call 651-297-2126. If your license is already mailed to your old address, you may be able to have it forwarded or reissued to your new address.